Now, online shopping has become an important part of everyone's life. Online shopping has greatly facilitated our daily life. We can buy things at home, and the price is cheap, which must be known to everyone. But when we buy something we are not satisfied with, it becomes a problem for us to return it. Then, who will bear the freight for Jingdong's return? Xiaobian sorted out the following contents for you to answer your doubts and hope to help you.
Who will bear the freight for return of Jingdong
Double exemption: two-way free, that is, free to pick up and send back.
There are two forms of taking (returning) parts:
1) Within the scope of Jingdong pick-up, free pick-up at home;
2) The customer can also send the goods back to JD by themselves (excluding EMS, SF, and reject to pay). If the after-sales freight is caused by JD, the freight will be returned by JD, coupons or balance.
Single free: one way free, i.e. collect the goods at home and pay for them. Goods returned by JD are free (the service will not be enjoyed if the goods are not returned). There are three forms of pickup (return): 1) the charging standard & gt; & gt;, charging method & gt;; 2) the customer sends the goods back to the after-sales department of JD via the third-party express, and the freight is paid by itself; 3) the customer delivers the original goods to the self pickup point, so the collection and transportation fee is free.
If the goods are returned by a third-party seller, you need to send the goods to the seller or mail them to the seller's address. If you choose to mail, please do not use EMS, SF or pay as you go. Jingdong will not compensate the freight for the return and exchange of goods caused by your personal reasons. If both parties have any objection to the freight, JD encourages negotiation for settlement. If there is no consensus, please 'contact customer service' for settlement.
If there is JD express nearby, you can send it without money. If there are other express delivery, it depends on who is responsible. If you don't like it or the size is not appropriate, you need to bear it by yourself. If it is the problem of the other party, or the quality problem is borne by the other party.
Jingdong's self-employed goods have been returned and exchanged twice. It's the courier of Jingdong who directly takes a new one to replace your old one. There's no extra charge. I don't know how the subject said that it can't be returned free of freight.
If it is a non proprietary product, it is a seller's policy. It must be written on each seller's shop page.
The above is about the bearing of return freight of Jingdong sorted out by Xiaobian for you. I believe you all have a certain understanding. On the whole, the goods returned by Jingdong's own operation do not receive freight, but the goods of the third-party seller must be negotiated with the seller.