Sihai network

How to effectively complain about China Post EMS? How to effectively complain about EMS of China Pos

Driven by e-commerce, the number of postal parcels in China is growing by one hundred million every year. However, there are a lot of complaints about the loss of postal articles. So, how to effectively complain about China Post EMS? Let Xiaobian know about it with you!

How to effectively complain about EMS of China Post:

1. First, call the official customer service telephone 11183 of China Post EMS express to make internal complaints and complain to their superior authorities;

2. If it is not solved internally, it can complain to the local consumer association and ask it to compensate for the economic loss caused by poor service quality;

3. If it doesn't matter, the association can bring a lawsuit to the local court and demand compensation.

If our own interests are indeed lost, we must use legal weapons to safeguard our legitimate rights and interests.

Compensation standard for domestic EMS mail:

1. In case of loss, damage or shortage of insured mail, compensation shall be made according to the actual loss value, but the maximum amount shall not exceed the insured amount of relevant mail;

2. In case of loss, damage or shortage of uninsured mail, compensation shall be made according to the actual loss value in accordance with the detailed rules for the implementation of postal law and postal law and relevant regulations, but the maximum amount shall not exceed three times of the paid tariff; in case of delay of mail, the paid tariff shall be exempted (excluding packing box, insurance and other additional charges);

3. Our company shall not be liable for other losses or indirect losses. If the mail is delayed due to incomplete or wrong sender's name and address, contact number, our company will not be liable for compensation.

International, Taiwan, Hong Kong and Macao EMS compensation standards:

1. Delay: return 50% postage.

2. Loss and damage of letters and materials: 400 yuan per piece.

3. Loss or damage of items not declared in the detailed list at the time of mailing: 400 yuan per piece.

4. In case of loss or damage of the declared value of the articles, compensation shall be made according to the actual value of the declaration. In case of partial loss or damage of the internal parts, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed each piece: 500 + 60 * w (RMB) w is the weight of the mail expressed in kilogram integer, and zero after the decimal point is 1kg.

5. In case of any loss or damage to the mail, the postage and special inquiry fee collected shall be refunded in addition to the compensation according to the relevant provisions.

The above is the answer provided by Xiaobian on how to effectively complain about China Post EMS. I sincerely hope it can help you!