Now many enterprises are going to have a holiday at the end of the year. The friends who robbed tickets during the Spring Festival games all know that they are in a hurry. It is inevitable that there will be some mistakes in robbing tickets. So what is the rule for changing the ticket refund during the 2019 Spring Festival games? Get to know the new regulations for train ticket refund in the Spring Festival of 2019.
Time of 2019 Spring Festival: from January 21 to March 1, 2019 Spring Festival will last for 40 days in total (Note: the current ticket pre-sale period is 30 days, and the train ticket of 2019 Spring Festival will start on December 23)
When buying tickets online, if you want to refund or change your ticket, it is not based on the time of issuing the ticket at the window. According to the measures, when the railway e-ticket is purchased on 12306 website, the time to confirm the successful transaction shall be taken as the effective time of the railway passenger transportation contract, and the time to confirm the successful transaction on website shall be taken as the termination time of the railway passenger transportation contract for ticket refund, and the endorsement shall be handled according to the purchase and refund.
After purchasing tickets on the website, those who have not yet exchanged paper tickets can go through the procedures of changing and refunding railway electronic tickets on the website, but no later than 2 hours before driving.
This year, the ticket pre-sale period of the railway department has been advanced to 30 days and a new deal has been implemented.
1、 New regulations on train ticket refund in Spring Festival 2019
The pre-sale period of tickets is 30 days. No refund fee will be charged for refunds more than 15 days (excluding) before driving.
2. Before starting at the departure station, it can also be within 2 hours after starting under special circumstances. If a train ticket is booked online and the paper ticket is not exchanged, the ticket can be refunded at the website no later than 2 hours before the train starts.
3. Group passengers must go through the formalities 48 hours before driving.
In 2018, the ticket pre-sale period of the railway department is 30 days, and the ticket refund and change policy remains unchanged.
Important things are to be repeated for 3 times!!!
No refund fee will be charged for ticket refunds more than 15 days before driving!
No refund fee will be charged for ticket refunds more than 15 days before driving!
No refund fee will be charged for ticket refunds more than 15 days before driving!
High speed railway is a kind of transportation that many passengers like, and its large-scale acceleration is favored by many people. Its ticket price is much higher than that of the train, so there is a lot of concern about the handling fee of high-speed railway ticket refund. Today, I want to talk about the handling fee of high-speed railway ticket refund.
2、 How do you charge for refund during the Spring Festival?
Refund regulations:
1. More than 15 days: if the ticket is refunded more than 15 days (excluding) before driving, no refund fee will be charged;
2. Within 15 days - more than 48 hours: 5% of the ticket price will be charged for those more than 48 hours before the departure time of the station;
3. Within 48 hours - within 24 hours: for more than 24 hours and less than 48 hours, 10% of the fare will be charged,
4. Within 24 hours - more than 2 hours: less than 24 hours shall be calculated as 20% of the ticket price.
3、 How much is the service charge for change before refund?
Regulations on refund after endorsement during non Spring Festival:
1. In the period of 48 hours to 15 days before the train starts, if the ticket is returned 15 days before the train starts, 5% of the refund fee will still be charged.
2. If the fare of new ticket is lower than that of the original ticket, the difference shall be refunded, and the refund fee shall be charged for the difference and the current refund fee standard shall be implemented.
3. For tickets within 48 hours before departure, the ticket can be changed if there are surplus tickets for other trains from the time of change to 24 hours before the date of the ticket, and the tickets sent to the city with the same face.
The unit of the above calculated mantissa is 5 angles. If the mantissa is less than 2.5 angles, if it is more than 2.5 angles and less than 7.5 angles, it will be calculated as 5 angles and if it is more than 7.5 angles, it will be calculated as 1 yuan. The minimum refund fee is 2 yuan.
Regulations on ticket refund after endorsement during the Spring Festival: if the date of the ticket after endorsement is during the Spring Festival, the ticket refund fee shall be charged according to the standard of less than 24 hours before the driving time.
4、 Change of regulations on ticket refund at station
Change station regulations:
From June 10, the railway department will launch the "change arrival" service measures. After passengers purchase tickets, if they need to adjust their itinerary, change the new destination station.
It is reported that 5% refund fee will be charged for ticket change or change to other train tickets within 48 hours to 15 days before departure and refund 15 days before departure.
According to the railway department, if the ticket price of a new ticket is higher than that of the original ticket, it is only necessary to make up the difference between the two tickets and not to pay the refund fee of the original ticket; if the ticket price of a new ticket is lower than that of the original ticket, it is only necessary to pay the refund fee of the difference.
At the same time, passengers need only go to the station window to go through the formalities of "change arrival", instead of queuing twice at the station window or operating twice on the Internet as in the past.
The measures of no refund fee for tickets refunded more than 15 days before the start of the train have been put forward. However, some ticket hoarders, using this measure, will change the unsold tickets hoarded to other tickets more than 15 days before driving 48 hours, and then handle refund, which not only evades the cost of ticket hoarding, but also takes up the ticket resources, affecting the normal purchase of other passengers. Therefore, this time, the railway department adjusted and improved the ticket change service measures, aiming to further curb ticket hoarding and meet the demand of passengers in the peak period of Spring Festival and holiday passenger flow.
In addition, the railway department said that after the implementation of the new ticket change measures, the measures of no refund fee for more than 15 days will still be implemented, and if the passenger fails to catch up with the train purchased due to special circumstances, other trains with more than one ticket on the day of the ticket can still be signed after driving. Information about ticket change can be inquired through 12306 railway customer service center telephone and service telephone of each railway station, or through 12306 railway customer service center website.
Regulations on ticket refund:
5、 Place of train ticket refund:
After the online booking of train tickets is successful, whether or not the tickets are exchanged for paper tickets, the ticket can be changed and refunded at the ticket window of the station. At present, the ticket can not be refunded at the agency.
1. Go to the ticket window with bank POS machine installed at the station before driving.
2. The following situations shall be handled as follows:
(1) If paper tickets have been exchanged, they can be handled at any station before the designated departure time.
(2) If the original of the second generation ID card has been used to go through the formalities of entering the station for ticket checking but the passenger has not yet taken the train, it shall be handled after the confirmation of the station.
(3) If the original of the second generation ID card has been used for the check-in formalities, but the passenger gets off in the middle of the journey due to injury, disease or carrier's responsibility, the passenger transport record issued by the conductor shall be used to handle the refund formalities in the next station.
3. After the change, a paper ticket will be issued.
6、 Train ticket refund preparation materials:
1. If you buy tickets at the railway ticket window, please go to the station ticket window to refund:
(1) If the passenger handles it himself / herself, please provide the original of his / her valid identity card used in ticket purchase; if the original of his / her valid identity card cannot be presented, please go to the station railway public security card making exit to handle the temporary identity certificate of the passenger train and refund the ticket.
(2) In case of handling on behalf of the passenger, please provide the original of the ticket and the valid identity card of the passenger used in the purchase; in case of no original of the valid identity card of the passenger used in the purchase, please provide the original of the ticket and the valid identity card of the agent and the copy of the valid identity card of the passenger used in the purchase.
2. For tickets purchased on 12306.cn website, please provide the original valid identity card of the passenger used for ticket purchase when refunding at the ticket selling window of the station; if the resident identity card cannot be read automatically or other valid identity documents other than the resident identity card are used for ticket purchase, please provide the order number (e + 9 digits)