With the growing development of express industry, in order to facilitate people to pick up express delivery, many communities or office buildings have started to use cloud cabinets. Will cloud cabinets be charged if they exceed the time limit? How to charge for cloud cabinets exceeding the time limit?
Tucao: make complaints about 1 yuan for couriers.
Mr. Cao, a resident of Kaixuan mansion community in the urban area, said that on November 17, he received a express delivery in the cloud cabinet of the community. As a result, he was charged a overtime fee of 1 yuan because he didn't pick up the items for more than 24 hours. 'I went to pick it up only one day later. After entering the pick-up code, the screen shows that I have exceeded the time limit. I need to pay 1 yuan for the time limit. I can complete the payment by scanning the QR code via wechat. I remember that I never paid the overtime fee before. Didn't the express cloud cabinet already receive the money from the courier? How can I still collect the money from the receiver? I was a little confused. 'Mr. Cao told reporters.
Coincidentally, recently, Ms. Liu, who lives in ziyuefu community, was also charged a 1 yuan overtime fee twice by express cloud cabinet. Ms. Liu told reporters that after "double 11", she often received a message to pick up a notice in the middle of the night. The next morning she was busy sending her children to school. She went to work on her own, and it was inconvenient to go out to pick up a piece in the evening when it rained. As a result, the free pick-up time mentioned in the message had passed. 'in this period of time, I have been charged two overtime fees, one yuan at a time. I don't know when the charge started, but I haven't met it before. 'said Ms Liu.
Response: the purpose is to urge the pick-up person to pick up the parts in time
In the past two years, express cloud cabinets have sprung up in every community of Chizhou. Express cloud cabinet provides convenience for the citizens who can't pick up the items in time, and becomes the last stop of express delivery to the customers' home.
The reporter noted that in the short messages and wechat reminders of the express cloud counter side, it was mentioned that 'if the storage time-out, it may need to be paid before picking up the items'. Since the overtime charge, why say 'possible'?
The reporter contacted He Tao, the person in charge of Jiangsu cloud cabinet Chizhou. According to He Tao, at the beginning of November this year, they began to charge a certain overtime fee for the express that has not been picked up in the cloud cabinet for 24 hours, one yuan a day and five yuan a day. Express cloud cabinet is a kind of public equipment, but there have been some cases in which people who pick up items don't pick up items for a week or two. In order to cope with the rapid increase in the number of & lsquo; double 11 & rsquo; and & lsquo; double 12 & rsquo; express delivery, and to improve the utilization turnover rate of express cabinets due to the objective reason that people are not picking up the items in time, we have adopted the overtime charging mode. The main purpose is to remind people to pick up the express delivery earlier. 'He Tao said that the' possible 'mentioned in the SMS and wechat notice is that the charge is not for the purpose. For special circumstances such as business trip, the pickup person can call customer service to extend the pickup time or cancel the overtime charge.
He Tao told reporters that after the "double 12", the express delivery volume will be stable, and they will extend the free pickup time to 48 hours according to the investigation and big data analysis. However, there are three ways for citizens to cancel the overtime fee or extend the pickup time, that is, to call customer service, to agree with the courier to re store the goods, and to contact other staff of the company. 'our main purpose is not to collect fees, but to collect items in time. '