How can I refund the deposit for sharing car Tuge? Tuge issued a notice to remind users of refunding the deposit, indicating that in the near future, users can log in to Togo app to apply for deposit withdrawal. The company will review and process the information in accordance with the deposit refund process, and refund users in order after verification.
Recently, some netizens reported that the refund of the deposit for more than two months had not yet reached the account. It has aroused the public's concern about the difficulty of refunding the deposit of shared cars. In response to the media's report on this matter, Tuge said on December 17, "the time when Tuge refunds the deposit is 20 + 7 working days.".
In the statement on December 18, Tuge said that if there is any abnormality, arrears and illegal final treatment in the user's account, the user will be in the pending status. The user can handle the violation in advance according to the app business prompt. After the arrears settlement and other businesses, the user can also enter the refund process. If any user who has been registered offline has previously initiated a refund application, the previous queue time information shall prevail. Please wait patiently for users who have submitted the deposit return process. Tugo will update the status of APP system to inform the return progress and optimize the deposit return cycle as soon as possible.