for many people, we will encounter this situation. Sometimes we will get counterfeit money from the bank. What should we do at this time?
First of all, you need to make sure that your counterfeit money is actually taken out of the bank, and your family has made counters at the front line of the bank, so you still have a say in this question. Once there was a situation where an elderly woman took 2000 yuan from the bank and came to the door several days later to make trouble, saying that 500 yuan of 2000 yuan taken out of the bank is counterfeit money. Once the staff on duty heard about this situation In addition, I immediately went to the monitoring equipment to check the monitoring of the old man's business on that day, and looked through the original voucher of that day. At last, I pulled out the memory card from the cash counter, and imported the crown number into the computer. I found that the crown number of the five counterfeit notes could not be found in the crown number of the business cash flow on that day, which means that the old man's counterfeit notes were not taken out of the bank, and finally called the police. Finally, I found that the old man's counterfeit notes were not taken out of the bank Under the inquiry of the police, I just remembered that a stranger accosted me on the way home after taking the money. The money might have been transferred at that time.
If you encounter the situation of obtaining counterfeit money in the bank, you can protect your basic rights and interests as a customer from three aspects.
First: transfer out the monitoring of business on the same day.
According to Article 42 of the law of the people's Republic of China on the people's Bank of China, it is against the law for bank staff to withdraw fake money from you. If they are found to be likely to lose their jobs, tellers can't let themselves lose their jobs for these hundreds of dollars. There are many cameras in the business hall for 24 hours. In other words, everyone's every move is reflected in the camera In case of emergency, every business can be seen. The bank's monitoring is kept for three months and can be accessed at any time. The longer monitoring can be accessed at the bank's headquarters.
Second, the crown size is derived from the counting machine.
All the cash counting machines in the bank are connected to the Internet, and the bank also has regulations. The cash in and out must go through the cash counting machine. You can ask the teller to export the crown number of the day to you. If the counterfeit money goes through the cash counting machine, the crown number will surely be entered into the storage card, which means that the counterfeit money is indeed taken out from the bank, then your loss can be avoided, and the staff is required to check the crown number for you It's also your right as a customer.
Third, alarm
If the two sides can't stand up to each other, this is the best way for you to solve this problem. You should actively exercise your rights as a customer and safeguard your legitimate rights and interests in a reasonable and legal way. Of course, these are to make sure that the counterfeit money you have in your hand is actually taken out from the bank, and that the money is not fake in the middle of other people's hands. If necessary, it is the most reasonable way to call the police.
A few simple ideas are for reference only. Have a good life.