Moby bike is a good choice tool for many people to travel, but this morning seems to be a problem. Let's find out what's going on. This morning, some netizens reported on Weibo that the server of Moby app was paralyzed, resulting in a large number of users unable to use it. It is reported that this situation has continued from today's (19) morning and has not been resolved.
Many netizens reported that Moby bike could not be unlocked. After scanning the QR code, the user prompted the server to connect overtime. Netizens helplessly said: decisive taxi, monthly card can be returned?
The reporter opened the Moby app test and scanned three Moby bikes in succession, all of which failed. The app page showed "network connection timeout, please try again". Many times I tried to call the customer service hotline in Mobai bicycle app, but I couldn't get through. The voice shows' all seats are busy, please use online customer service '.
A similar situation was reported in January and August last year. In the morning of January 18 this year, many netizens reported that Mobai had a fault, it could not be unlocked after scanning the code, and the deposit was also cleared. Relevant staff of Moby said: due to network problems, some functions and information display of Moby app failed for a short time. After emergency troubleshooting and repair, Moby bike service has been restored to normal one after another. Sorry for the inconvenience caused to everyone.
As of the press release, Moby bike officials have yet to respond publicly to today's (July 19) app failure.