Many sister paper bought Luna cleanser, knowing that it needs to be registered to guarantee the maintenance and return. But many people don't know how to register. Today's editor will teach you how to register. Do you know that Luna's facial cleaner is broken and after-sales maintenance is carried out?
How to register Luna? Many girls are at a loss after buying her. They are not very clear about the steps of registration. So this article will teach you how to register. First, open Luna's Chinese official website. The website is: https://www.foreo.com/zh-hans find this icon on the homepage, in the upper right corner of the page, and then click in. There is a registered item in it. First register your account, and then add your own purchased products.
The specific steps are: 1. Register to create an account for registration and warranty. The ID is the mailbox.
2. After creating an account, enter the product selection page and select your own product model.
3. Enter your product number.
How to apply for warranty after Luna successfully registered
1. Enter the official website and log in to your own account. When you see your own registration information, there will be a "return" option in the lower right corner. Click it and you will jump to the following screen.
2. Fill in as required, select 2 year warranty, click the "add new address" button, and submit an address where you can receive the goods.
3. Press the save configuration file button. You can go to the page just now, click the address you just submitted, and give a brief description of the fault of your product.
4. Remember, the purchase channel must be the same as your voucher. If he doesn't ask you, don't say it. If he asks you, don't say it. But don't simply say that I found a substitute.. It will increase the time needed for your warranty, for reasons you want. After the reason is written, the next step is to submit the voucher, upload your purchase voucher, accept the following terms, and click the "return" button to submit. Then when you see the page below, close the browser. 5. At last, Luna's official website will send an email to your QQ mailbox and answer a few questions. Finally, send it back to the designated place.
Notes on returning and replacing Luna
1. The returned items include charger, warranty card and machine. If you can, send it back as a whole as possible.
2. Leave a small note in it, write down the name, claim well and claim reason.
3. The past postage is on your own account. Try to choose reliable express delivery such as Shunfeng, and then keep the bottom list.
4. In general, I will send a reply email to the after-sales department of the official website, indicating the claim number, express bill number, and some similar words like "it has been sent back as required, and I hope to deal with it as soon as possible after it is received, in order to look forward to it".