In response to the invasion of icloud in the past two days @ us 1999, apple made a statement to Sina Technology, saying it would safeguard the privacy of users and investigate with this user.
Here is the original apple statement:
We have great respect for the trust our customers give us, and entrust the protection of personal privacy and information security to apple. To protect the privacy of users is the starting point of our system design. Any AppleCare technical consultant cannot access customers' passwords, e-mail content, photos, etc. We will work with this customer to investigate the incident and ensure Apple employees and contractor teams adhere to the strict standards we set for customer contact.
In this statement, apple China confirmed that this happened and expressed its intention to protect the privacy of users. The following points are also highlighted:
1. Any apple technical consultant cannot access the customer's password, email content, photos and other privacy information;
Apple will investigate the matter with the user;
3. Apple ensures that its employees and third-party teams comply with the standards when communicating with customers;
The first point is actually the most controversial. According to Sina Technology, at present, apple does not have any technical advisor who can access user data, but can actually see the user's Apple ID (i.e. email address); in view of this user's statement that he has called the police, and the 'senior technical Advisor' has invaded the user's icloud account and made phone threats, which has violated the law, and there will be police intervention in the investigation.
Some netizens think that this matter is related to the relocation of Apple's icloud operation to Guizhou on the cloud. In fact, there is no evidence that there is a direct connection between the two. This detail should be an over interpretation of this matter by some netizens.
In addition, Sina Technology learned from other sources that the technical consultant was not actually fired because of this, but submitted his resignation application nearly a month ago.
At present, there are still many unanswered questions about this matter. Sina Technology will still pay close attention to the follow-up progress, hoping to find out as soon as possible. Take this opportunity to remind more users to enable the Apple ID dual authentication function to prevent their accounts from being stolen.