Ms. Gao, who lives in Jiangyin Changjiang international, pre charged 20000 yuan in a dry cleaner near her home on December 18, 2015 and applied for a supreme card. The reason why there are so many one-time recharge, Ms. Gao said that first, she likes the concept of "high-quality washing and care" played by this dry cleaning shop, and publicizes that there is a unified washing factory with formal operation process. She can also pick up clothes on the door and send them to the door after washing; In addition, you can enjoy a 60% discount on laundry.
The high-end suit was washed and faded by the dry cleaner
In March 2016, Ms. Gao sent her husband's mulberry silk suit to dry cleaning. Unexpectedly, after washing, the color of the suit changed from bright blue to dull, looking like a very old suit.
According to Ms. Gao, the washed suit was purchased in Italy in December 2015. At that time, it cost 4900 euros, equivalent to more than 34000 yuan. It was the first washing after buying the clothes.
Dry cleaners: fading is normal
When taking the suit, Ms. GAO found it was washed bad. She communicated with the dry cleaner for the first time. A store manager surnamed Yu of the chain dry cleaner Changjiang international store admitted that the suit was indeed washed and faded, but how to deal with and compensate for it should be solved by the boss.
The reporter contacted a person in charge of the dry cleaning shop surnamed Zhang. The person in charge said that the suits sent by Ms. Gao for cleaning were made of silk and silk, linen and cotton. Whether they were dry cleaned or washed, they all faded. They also went to Wuxi washing and Dyeing Industry Association for identification, The appraiser who has worked for 22 years wrote his own appraisal opinion: after checking the washing label attached to the inner side of the clothes, the fabric of the clothes contains silk. After comparing with a piece of fabric brought by the customer, the color of the suit does fade. However, considering the easy fading characteristics of silk fabrics and the overall dilution of the color of suits in this practice, combined with years of washing practice, it can be determined that the color fading of the clothes after washing is still within a reasonable range and cannot be treated as a washing accident.
The reporter also called Pan Sheng, the appraiser of Wuxi washing and dyeing industry association. He said that the suit dry cleaning shop lacked the last color fixing process when washing, but the dry cleaning quality was not qualified and could not be identified as a washing accident.
Failed to find the same model in Hong Kong
Because Ms. Gao has a lot of things on hand, the washing of her suit was put on hold. In February 2017, Ms. Gao remembered to continue tracking the repair progress of the washed suits and contacted another person in charge of the dry cleaner surnamed Zhang.
Mr. Zhang said that he was just going to Hong Kong on business for a period of time. He hoped to find the same brand and style and look at the specific color. Ms. Gao sent the brand of the suit to Mr. Zhang of the dry cleaner, but finally Mr. Zhang said that he didn't find it in Hong Kong.
If the remedy fails, the compensation will not be consistent
In 2017, Ms. Gao said that since the dry cleaners could not meet their repair needs, they went through the compensation process. Ms. Gao showed the dry cleaners the credit card consumption records of buying suits at that time, and contacted the Italian merchants to prove that her husband's credit card consumption was indeed carried out in the brand stores.
Ms. Gao advocated that the dry cleaner compensate half of the purchase price, which was not accepted by the dry cleaner.
Her husband's expensive suit has been washed out, and she can no longer trust the service of the dry cleaner. Ms. Gao asked to withdraw the balance of RMB 20000 recharged in 2015, which is more than 17000 yuan, and compensate the interest of her balance over the years. The dry cleaner still didn't agree.
There are differences in consumption details between the two sides
In 2019, Ms. Gao asked the dry cleaner to show a consumption list of her prepaid card before returning the balance. Ms. Gao looked at this consumption list and raised new questions: there have been two consumption records in one day several times; After washing the bad suit, Ms. Gao never went to the dry cleaner to wash clothes again, and the prepaid card is still deducted; In March this year, the prepaid card deducted two more fees & hellip& hellip;
For the deduction on March 20, 2019, the person in charge of the dry cleaner explained that it was to insure Ms. Gao's faded suit. However, Ms. Gao thinks that even if the reason for withholding is true, it should be deducted once, or returned immediately after deducting once, rather than deducting twice in a row!
For Ms. Gao's proposal to deduct fees twice a day between 2015 and 2016, the person in charge of the dry cleaning shop said that Ms. Gao was present and did not complete the collection of the clothes sent to Ms. Gao for dry cleaning. The clerk considered that it was not necessary for Ms. Gao to wait in the store and continue to collect information when she was free, so there were two deductions instead of repeated arbitrary deductions. Ms. Gao disagreed with the dry cleaner's explanation and asked the dry cleaner to show the laundry details of the deducted expenses. The dry cleaner said that it took too long to show them.
The reporter also consulted Jiangyin Consumer Association on relevant matters. The staff said that they did receive Ms. Gao's complaint request and conducted telephone mediation on both sides for many times, but the two sides have not reached an agreement. Latest progress
At 9 a.m. on May 21, Ms. Gao and the person in charge of the dry cleaner came to Jiangyin Consumer Association for on-site mediation.
The person in charge of the dry cleaner said that they had identified the washed faded clothes, which was not a washing accident and would not be compensated.
For Ms. Gao's demand to return the balance of the prepaid card, the person in charge of the dry cleaner said that there are two ways to deal with it: first, Ms. Gao should continue to investigate the compensation for the discoloration of the suit. If she wants to return the balance in the card, she can no longer enjoy the consumption discount of 60% off of the supreme card. After completing the amount according to the original price, she should return the remaining balance; Second, Ms. Gao agreed not to pursue the compensation for the washing and fading of the suit, and returned the balance in the card to Ms. Gao.
Ms. Gao refused to accept the merchant's treatment plan and said that she would safeguard her rights and interests through legal means in the future.