Sihai network

Which of the three operators is the most favorable

Recently, the three major operators actively respond to the implementation of the new requirements and new deployment of national network speed-up and fee reduction, and have launched specific measures. So which one is the best? Follow Xiaobian to understand it!

"Speed up and fee reduction" is a major decision and deployment of the Party Central Committee and the State Council. The executive meeting of the State Council on May 14, 2019 made a special deployment for this year's network speed up and fee reduction work. The meeting confirmed that,

First, speed up network upgrading and expansion as an important focus to expand effective investment. This year, more than 90% of FTTH access ports will be realized, and Gigabit broadband access networks will be deployed in more than 300 cities, pushing fixed and mobile broadband into the era of Gigabit. In view of the weak links in rural and remote areas, more than 600000 4G base stations were expanded and newly built throughout the year, and the coverage rate of administrative villages in China exceeded 98%.

Second, we should focus on enhancing the network capacity of industrial Internet, education, medical and other key areas, and increase effective investment. We will strengthen the construction of special industrial Internet lines. Within this year, the broadband network access rate of primary and secondary schools in China will reach 97%, with 100 megabit access capability. We will promote full coverage of the private networks of hospitals at or above the county level and the Medical Association.

The third is to implement the requirement of reducing tariff. Promote basic telecom enterprises to reduce the average broadband tariff of small and medium-sized enterprises by 15% in the year by reducing the tariff price, increasing the speed and upgrading free of charge, etc; Through the implementation of GSP package upgrade and fee reduction, significantly reducing the unit price of traffic outside the package, promoting the "floor price" tariff for low-income and elderly groups, and taking multiple measures to reduce the average mobile traffic tariff by more than 20%; Promote the reduction of roaming fees between the mainland and Hong Kong and Macao by 30%.

Fourth, by the end of November, we will fully implement the "number carrying network transfer" across the country and make in-depth preparations. Strictly investigate the unauthorized increase of handling conditions.

Fifthly, we need to clean up and standardize the set-up of packages. Within this year, we will further reduce the number of packages currently on sale by more than 15%, and promote the solution of the problems of large number, incomprehensibility and difficult choice, so as to give consumers more benefits.

In response, the three operators responded positively to the implementation of national policies for the first time and launched a number of measures to benefit the people

China Telecom

Move 1: Comprehensively Reduce the price of external flow. In view of the fact that users are worried about the high out of package traffic charges, in January 2019, China Telecom comprehensively reduced the out of package traffic charges to no more than 0.03 yuan / MB, and the out of package traffic charges decreased by up to 90%, so as to ensure that users know, dare to use and rest assured.

The second step is to introduce more preferential "volume assured flow package". China Telecom will launch the "volume assured traffic package" in June 2019 for the users with high saturation or overflow of package traffic. After users order, they will not charge if they don't reach the quantity. After reaching the quantity, they will directly add 5 yuan / GB or 3 yuan / GB traffic packets to relieve the worries of large flow users when they surf the Internet.

Move 3: Launch preferential flow package for Hong Kong, Macao and Taiwan. In June 2019, China Telecom will launch more preferential roaming traffic packages for people visiting Hong Kong, Macao and Taiwan, such as 68 yuan / 3 days. For Guangdong users who often travel to and from Guangdong, Hong Kong and Macao, the integrated flow package of Guangdong, Hong Kong and Macao is launched. Users can share the flow in three places.

Fourth, promote the "worry free card" package. For users who don't like to be constrained by the package and want to consume simply, China Telecom has launched a nationwide "worry free card" package with "floor price", step charging and cheaper use.

Measure 5: reduce the communication cost of small and medium-sized enterprises. In May 2019, China Telecom will comprehensively reduce the standard tariff of Internet special line by 15%, simultaneously start the activity of "speed up and benefit enterprises" for small and medium-sized enterprises, and carry out free speed up for small and medium-sized enterprises.

Measure 6: improve distance education and medical network. We will launch education and medical special network products with wide coverage, high quality and high cost performance, carry out digital campus tianyixing, assist schools in networking, and increase the broadband network access rate of primary and secondary schools to more than 100 megabytes.

Action 7: package consumption, active reminder. Take the initiative to inform users of the consumption situation of the package in the form of SMS, and focus on timely reminding of the usage amount of the package, the service life, and the consumption bill, so that users can clearly consume.

China Mobile

The first step is to obtain a maximum of 30g of "network search age delivery flow". Since May 1, 2019, the whole network of China Mobile has launched the activity of checking network age and sending traffic. Customers can receive different traffic when they send data from 2019 to 10086. The longer the network age is, the more traffic they get. They can get up to 30g traffic. The event has been highly concerned by netizens and the media, with good customer response and high degree of participation. In just one week, the number of participating customers has exceeded 100 million. So far, the number of participating customers has reached 120 million. In the next step, China Mobile will launch a series of activities on the basis of checking the network age to send traffic, such as checking the network age to send benefits, sending points and so on, and carry out 5g Pioneer Customer recruitment in combination with the network age.

The second measure is to keep the speed limit and support more people to enjoy freely. Since April 20, 2019, China Mobile has launched Changxiang series packages in 10 provinces (cities) including Beijing, Sichuan and Liaoning. The package is the first product with unlimited capacity. The more the traffic outside the package is used, the cheaper it will be. The package contains 50g traffic, supports multi person sharing, and gives free rights such as broadband and broadband TV, family number interaction, etc. At present, China Mobile has promoted the package nationwide, so that more customers can enjoy the "Changxiang series" discount.

Move 3: add a minimum of 10 yuan, enjoy 'voice doubled'. From May 17, 2019, China Mobile will launch the "voice doubling" activity nationwide. For the customers with the package, they can enjoy the voice doubling of the original package with a minimum of 10 yuan. For example, the original 58 yuan feihedong package includes 150 minutes of national voice, and customers can add at least 10 yuan to double the voice in the package to 300 minutes.

Action 4: edit SMS' 0000 'to easily check and return value-added services. China Mobile has launched a unified inquiry and unsubscribe service for value-added services 0000. Customers can quickly inquire about the subscription status of monthly value-added services and the corresponding tariff standards by sending SMS' 0000 'to 10086. At the same time, according to the inquiry results, they can quickly unsubscribe one or more ordered services by replying to the service sequence number. In addition, China Mobile has also launched the industry SMS' 0000 'query unsubscribe service. If customers do not want to receive some industry SMS again, they can send' 0000 'to the SMS number for query and unsubscribe.

Action 5: 10086 unsolved? Call 10080. On January 20, 2019, China mobile set up the whole network upgrade complaint center, using 10080 as the service quality supervision hotline to collect and listen to customers' voice more timely and accurately, and to accept, quickly check and accurately handle all kinds of upgrade complaints from customers. If the customer thinks that the reasonable demands put forward through the 10086 hotline and other service channels have not been properly handled or there is a dispute about the handling result, they can call 10080 to reflect the problem and get feedback within 120 hours at the latest.

Measure 6: delay sending 1g a day, and Jiakuan promises fast installation and repair. In areas with installation conditions, customers apply for home broadband opening and maintenance services. If they fail to complete the service within the time agreed by both parties, China Mobile will compensate customers for mobile phone traffic and send 1GB for each day of delay.

China Unicom

Measure 1: Launch preferential holiday flow package. In order to meet customers' demand for traffic during holidays, China Unicom further reduced the price of traffic. Since January 2019, China Unicom has launched a 20 yuan 14g preferential holiday traffic package, and the unit price of traffic in the package has been reduced to 1.43 yuan / g.

Move 2: substantially reduce data roaming charges in Hong Kong, Macao and Taiwan. In order to meet the roaming needs of users in Hong Kong, Macao and Taiwan, China Unicom will adjust the roaming traffic fee in Hong Kong, Macao and Taiwan from June 1, 2019, greatly increase the capped high-speed traffic of 25 yuan per day, and adjust the daily package traffic of data roaming in Hong Kong, Macao and Taiwan.

Measure 3: boost the development of small and medium-sized enterprises. In order to help small and medium-sized enterprises to expand the market, reduce costs and improve efficiency, China Unicom launched the innovation and entrepreneurship cloud express product in 2019, providing cost-effective network + cloud services to meet the needs of innovation and entrepreneurship enterprises for light speed and flexible use of the cloud. Through the cloud network integration service, the cost performance is greatly improved, and the Internet access fee is further reduced by 15%.

Measure 4: launch 10015 consumer protection hotline. In order to better provide high-quality services and protect the reasonable rights and interests of the majority of Unicom customers, China Unicom consumer rights protection hotline 10015 was officially opened on May 17, 2019, focusing on solving all kinds of rights and interests disputes of Unicom customers in the process of consumption, especially for customers in the business hall of Unicom 10010 hotline and other customer service channels can not solve the reasonable demands and provide exclusive solution entrance.

Move 5: easy check and return of '0000' value-added business. In view of the problem of arbitrary charges for value-added services, China Unicom will launch the unified inquiry and unsubscribe service of the whole network value-added services' 0000 'in June 2019. Customers can edit the SMS' 0000 'and send it to 10010 to quickly query the subscription status of the whole network monthly value-added services. According to the query results, they can unsubscribe the ordered services by replying to the service serial number.

Measure 6: Launch off-site business services. In order to facilitate customers to handle business in different places, China Unicom has launched such services as "card replacement in different places", "unified query" and "family payment". Through the service of card replacement in different places, you can make card replacement and replacement in different places, which saves your mind and effort; Through the 'unified query', you can clearly grasp the number surplus, balance and points under your name; Through the 'family pay', you can pay for the main number, from the number worry free, the whole family costs, one person.

Move 7: Launch call fee purchase service. In order to meet the diversified communication consumption needs of customers, China Unicom has launched the call fee shopping service since May 1, 2019. Customers can purchase music, video, novels, education, entertainment and other information service products in one stop through the call fee shopping mall of China Unicom by using the balance of the call fee.

Measure 8: promise to pay for the slow broadband service of the family. China Unicom provides customers with real high-speed broadband, fast installation service and all-round excellent door-to-door service; In June 2019, China Unicom will launch the promise of "slow pay" for home broadband service, promise the customers the time limit for installation, relocation and maintenance, and provide compensation for customers if the service exceeds the time limit.