Sihai: meituan take out payment failed. What's wrong with meituan take out? On December 7, many netizens tweeted that meituan takeout failed. After the order was submitted for payment, there was no audio, and the page could not be refreshed. This failure also led to repeated payments for many users. Meituan takeout failed in a large area, which is rare. What is the matter?
It is reported that the online customer service and telephone customer service of meituan take out are suspected to be "bombed", and the system is busy and cannot be accessed.
The comment area of meituan's take out Weibo was also "occupied", and netizens left messages to reflect the failure of payment.
In response, meituan said that after the user's payment was successful, there was a delay in the display page. After emergency repair, it has been recovered in succession. Orders for repeated payment will be returned in the original way. For orders for which the service was not completed during the system failure, the user can cancel the refund without any responsibility.
The following is the full response of meituan:
At noon today, due to technical reasons, some orders of the platform failed to pay, and the display page was delayed after the user paid successfully. After emergency repair, it has been recovered in succession. We are sorry for the inconvenience caused to the user. For the orders affected by this failure, they have been solved in succession, and we will ensure that the rights and interests of users will not be affected during the failure. The order of repeated payment will be returned in the original way. If the service is not completed during the system failure, the user can cancel the refund without any responsibility. Users can call 10107888 24 hours for questions.