What can I do if I lose my train ticket online
4hw.org: now it's more and more convenient to take a train. You can make an appointment to buy tickets online in advance. Many little friends will inevitably encounter the loss of train tickets after they get them. What should I do if the train is lost? Do you need to make up for lost train tickets? Let's have a look What should I do if the train ticket is lost or damaged?
Since the pre-sale period of train tickets has been extended to 60 days, some citizens have formed the habit of buying tickets early and collecting them. So, what should some passengers do if they lose or damage the train tickets due to careless safekeeping?
12306 customer service introduced that if the passenger lost his / her real name ticket after buying it, he / she can go to the ticket window of the station to report the loss 20 minutes before stopping the ticket checking. When handling, it is required to provide the original of the valid ID card used in the purchase, the date of the original ticket and the name of the station where the ticket is purchased, etc. a new ticket shall be purchased according to the original ticket number, seat and ticket price.
After that, when passengers take a new train ticket, they shall make a statement to the train staff and issue a passenger transport record after being confirmed by the conductor. After arriving at the station, the passenger shall, within 24 hours after arriving at the station, go to the ticket refund window to handle the new ticket refund formalities with the passenger transport record, the new ticket and the original of the valid identity card used in the ticket purchase, and check and collect the ticket replacement fee according to the regulations.
However, it needs to be reminded that the newly purchased train tickets will be marked with the words "report loss and make up". The train tickets that have been reported loss and made up can not be changed but can be refunded. In case of refund, the refund fee shall be charged according to the regulations. In the event that the original ticket has been returned or the lost ticket has been reported for replacement after the specified time, the lost ticket will not be reported for replacement. At the time of handling, if the original ticket has been changed, the formalities for reporting the loss and making up will be handled according to the changed ticket.
If the passenger handles the formalities of ticket loss report and replacement in different places, the passenger shall check and collect the ticket selling fees in different places according to the regulations when purchasing the new ticket. When the passenger returns at the station with the ticket of "report the loss and make up", the service charge for ticket selling in other places shall not be refunded according to the regulations, except for the service charge for ticket making up.
Do you need to make up for the lost train tickets when you leave the station?
Chen went to Beijing by train, but found that the paper ticket was lost, and was stopped at the exit of the railway station to ask for a replacement ticket. Although Chen produced the online ticket purchase record, the ticket checker insisted on making up the ticket.
The existing regulations are as follows: first, passengers can leave the station with paper tickets; second, they can leave the station with ID card with online ticket purchase record but without paper tickets. As for the reason why passengers lose paper tickets when they leave the station and ask for ticket replacement, in fact, the railway department has explained several times, mainly to prevent a few people from leaving the station on the one hand, giving their tickets to those who do not buy tickets in the same industry, and then using the ticket information on the ID card to leave the station, so that the ticket evaders have space to drill.