The emergence of shared bicycles has greatly facilitated people's daily life. However, due to the saturation of the market, many shared bicycles have almost closed down. Recently, cool cycling announced that the deposit can only be refunded to Chengdu, which is just abnormal!
The cool bike ride, which was released on the 20 day through the WeChat public number, said that the reason why it was operating on a bicycle was now handled by the Sichuan bakelite company on behalf of its operation management and maintenance (excluding debt). In response to the issue of refund concerned by the outside world, the announcement said that the office originally located in Wanda Plaza, Tongzhou, Beijing suspended handling the refund of deposit, and on-site refund can only be handled in room 708, building 1, Ocean Center, No. 588, Jitai Road, hi tech Zone, Chengdu, Sichuan Province, with the user's ID card, driver's license, passport and other valid documents.
According to the announcement, users who want to continue to use cool cycling can choose to scan the QR code on the car body with wechat, use the small program provided by byke to unlock the car and use the car without deposit. In addition, in order to take care of the inconvenient users, Kuqi bicycle also provides three refund lines. But the reporter tries to dial these three refund lines and finds that they are all busy.
Since August this year, users have reported that it is difficult to refund the deposit of coolbike app. At the end of September, Kuqi's bicycle headquarters in Tongzhou District of Beijing was crowded with users who came to refund their deposits, according to the Securities Daily. In addition, more than 10 employees of the Zhejiang branch of Kuqi bicycle said that they had been in arrears with their salary for one month.
As for the problem that the deposit cannot be returned, Kuqi bicycle responded in late August that the slow return of the deposit is due to the instability of the system, and these problems will be solved in September. However, in September, these problems not only haven't been solved, but also become more and more serious. It is understood that many branches of cool cycling in Hangzhou, Xi'an, Hefei, Changsha and other places have been empty.
At the end of September, Kuqi bicycle, which was in deep trouble, published an open letter to the outside world via Weibo, saying that nearly 40 million users' deposits had been frozen by wechat, so that users could not receive a refund of the deposit in time. Kuqi hoped that wechat could open the payment channel and return the money to users.