When will tmall double 11 ship in 2017
In addition to buying, I believe that many friends are more concerned about the delivery time. According to the situation in the past years, every year, there will be a warehouse explosion in the logistics on the 11th day of 2017, so how is the delivery time of 2017 tmall? Let's take a look at it together!
I. the delivery rules of tmall are as follows:
For the order paid by the buyer from 00:00:00 on November 11, 2017 to 23:59:59 on November 17, 2017, the merchant (except for virtual category *) shall deliver the goods and deliver it to the logistics company for collection at the latest before 23:59:59 on November 20, 2017, and ensure that the logistics status of the order can be checked in the logistics company system at the latest before 23:59:59 on November 25, 2017, otherwise, according to tmall global Rules for delayed delivery (tmall global products shall be handled in accordance with tmall global rules).
Judgment of delivery complaint not according to the agreed time: the judgment is based on whether or not 20 has clicked delivery 25 and whether or not there is package information. As long as one item is not satisfied, it is established.
If the delivery is not clicked before 23:59:59 on November 20, 2017 or the logistics status of the order cannot be viewed in the logistics company's system after 23:59:59 on November 25, 2017 (picking up, transferring, dispatching or signing in, etc.), the consumer complaint is determined to be valid. In other cases, consumer complaints are not established.
For example:
1) a consumer complains that the Merchant fails to deliver goods before November 20, but the order logistics status can be checked in the logistics company on November 23, and tmall determines that the complaint is tenable;
2) although a consumer complains that the merchant delivers goods before November 20, it can't check the order logistics status in the logistics company until November 26. Tmall determines that the complaint is true;
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2. Special requirements for delivery time of the buyer's payment order during the period from 00:00:00 on November 11, 2017 to 23:59:59 on November 17, 2017:
1) large goods of furniture and building materials shall be delivered within 20 days from the date of payment by the buyer.
2) for customized, pre-sale, furniture and building materials, the commodities with the scheduled delivery time set in the commodity details page shall be subject to the description of the commodity details page, and other special circumstances shall be determined by both parties through negotiation.
3) fresh food merchants can deliver goods before 23:59:59 on November 25, 2017, and can check one of the logistics status (including collecting, transferring, delivering, signing, etc.).
2. FAQ on the delivery rules of tmall global 11:
1. Rules for package and freight
Dear parents, the rules for package and freight of Taobao Carnival are as follows:
1) Rules for package:
All the commodities are free of charge, except for the remote areas of the mainland (Inner Mongolia, Gansu, Qinghai, Ningxia, Xinjiang, Tibet), Hong Kong, Macao, Taiwan and overseas areas;
Large package logistics, except for remote areas in the mainland (Inner Mongolia, Gansu, Qinghai, Ningxia, Xinjiang, Tibet), Hong Kong, Macao, Taiwan and overseas areas;
2) large parts include:
Category of mother baby bulky items (Crib / dining chair / child safety seat / stroller [cart, Walker, bicycle, tricycle, electric vehicle, twist cart]), category of furniture bulky items (residential furniture, commercial office / furniture category: more than 0.6m3 or more than 20kg), category of building materials bulky items (bathroom ceramics [bathroom cabinet, toilet, shower room, basin]), floor, ceramic tile, paint, paint , door, electric wire, basic building material large goods, lamps and security products with a volume of more than 0.6m3 or more than 20kg, parts of auto parts (referring to tires and wheel hubs; in addition, self delivery of the whole vehicle), outdoor large goods for sports (treadmill / large-scale fitness equipment, treadmill / small and medium-sized fitness equipment, bicycle whole vehicle, electric vehicle / electric vehicle accessories).
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3) package Logistics:
It refers to the cost of delivery from the merchant to the local logistics pick-up point of the receiving place confirmed by the consumer (the cost of delivery from the local city to the buyer's receiving place shall be determined by negotiation between the merchant and the buyer). The consignee is responsible for the delivery of the goods from the logistics pick-up point to the receiving address.
2. My actual goods have been delivered to the logistics department. What should I do if I click to deliver them? Will it be determined to be true?
Answer: if there is any actual delivery, tmall will take whether the merchants Click to deliver as the basis of judgment. It is recommended that you click delivery in time to avoid the establishment of a complaint.
3. If I provide logistics red seal voucher to prove that I have already delivered the goods to logistics, is it OK?
A: I'm very sorry. We don't approve the red seal voucher of logistics. We suggest you click shipment in time to avoid the establishment of complaint.
4. I clicked delivery before November 20, and the logistics didn't have a logistics record until November 24. What should I do if the buyer complains about my false delivery?
A: considering the particularity of the logistics on the 11th, tmall will not judge whether it is tenable. It is recommended to communicate and explain with consumers in a timely manner.
5. If the goods have been delivered to the logistics but have not been delivered by clicking, will it be determined that the goods have not been delivered as scheduled?
It will be. For the order paid by the buyer from 00:00:00 on November 11, 2017 to 23:59:59 on November 17, 2017, the merchant (except for virtual category) shall deliver the goods to the logistics company before 23:59:59 on November 25, 2017 at the latest, and the consumer can check and see the logistics status of the order in the system of the logistics company (such as soliciting, transferring, delivering, signing, etc.), otherwise, the delivery will be delayed according to Taobao rules.
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6. When you click shipment, you will be prompted that the waybill number does not conform to the rules or has been used. What's the matter?
When Taobao seller delivers goods, the system will automatically verify whether the waybill number you entered is valid (check with the information of logistics company). If the waybill number you filled in has been used before, the page will prompt you 'the waybill number has been used', please check again. If the order number you filled in is indeed the first time used and has been used to deliver goods to the buyer, it is suggested to use it occasionally to deliver goods without logistics, communicate with the buyer in time, and keep the real delivery voucher and Wangwang chat record.
7. How about the delivery time of fresh goods?
A: for fresh goods, the merchant only needs to click before the 25th to deliver goods and have logistics collection records.
8. Delivery rules to guarantee express service
The merchant shall place an order and confirm the time limit order for payment before 16:00 of the same day, deliver the goods before 20:00 of the same day, and complete the collection and handover with the guarantee express logistics company.
9. Does the system automatically refund the buyer if the goods are not delivered in accordance with the delivery schedule or within 72 hours of Taobao?
If the buyer does not apply for a refund, the system will not refund; only the buyer applies for a refund will enjoy a quick refund.
10. What are the special requirements for delivery time? Is it 72 hours?
Not 72 hours. For the order paid by the buyer from 00:00:00 on November 11, 2017 to 23:59:59 on November 17, 2017, the merchant (except for virtual category) must deliver the goods to the logistics company before 23:59:59 on November 25, 2017 at the latest, and the consumer can check and see the logistics status of the order in the system of the logistics company (such as soliciting, transferring, delivering, signing, etc.), otherwise, the delivery will be delayed according to Taobao rules.
The above is the relevant content about how long the delivery time of 2017 tmall's double 11 is stipulated. After delivery, the seller will update the logistics information of Taobao in time. You can check the logistics to see if your goods have arrived, and there are many double 11 goods, so each buyer should not be too anxious.