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How to protect the rights of 4S shop customers without insurance

How to protect the rights of the 4S shop customers without insurance

4hw.org: many friends who have bought a car know that the car selling industry has its own industry insides. For example, when buying a car, they must bring insurance and decoration. If the owner doesn't buy a car, the shop assistant will even clamor for the owner to return the car. Mr. an in Shanxi is in such trouble when buying a car. Then how can customers protect their rights when they encounter this kind of bundling sale? Let's take a look at it together!

Mr. an spent more than 630000 yuan to purchase a BMW car in Shaanxi Zhongbao BMW 4S store. When he delivered the full amount of money to collect the car, he was told by the seller that "no commercial insurance, no car collection".

Mr. an said that when ordering the car, the 4S store said that it would have to add 10000 yuan of decoration to sell the car. He has already given in to add 10000 yuan of decoration. This time, he will never purchase commercial insurance in the 4S store.

'as a consumer, where to buy insurance should be my right, rather than the store forced me to buy it. What's more, it's much cheaper to buy insurance outside than at the 4S store. 'Mr. an told reporters that at first, the price of the insurance staff in the 4S shop was more than 16000 yuan based on the type of insurance he needed. 'the car buyer knows that it's expensive to buy insurance at the 4S store. At that time, I wanted to make the other side offer a little discount. The other side said that I should ask about the price outside. It's already cheap;. 'later, Mr. an inquired about the price. What made him angry was that the same type of insurance, even the coverage was higher than that of the 4S store, but the price was only over 11000 yuan, and the price of the 4S store was several thousand yuan higher.

Industrial and commercial department: 4S shop is a forced tie-in

Later, helpless Mr. an complained to the space branch of Xi'an Administration for Industry and commerce. After listening to Mr. an's experience, the staff of the administration of industry and Commerce said that the 4S shop's behavior is a forced tying insurance, an illegal act, which is expressly prohibited by the state. Yesterday afternoon, the industrial and Commercial Space Administration accepted Mr. an's complaint and said it would coordinate the handling of the matter.

Yesterday, the reporter consulted Zhang Yunguang, a member of China law society, who said: 'buying commercial insurance belongs to the independent behavior of consumers. 4S stores can't use any form of bundling sales mode to infringe consumers' independent choice. Even if consumers and 4S stores sign this supplementary agreement, it should be regarded as invalid. '