4hw.com.cn: pinduoduo has won the favor of users with its unique shopping method and ultra-low price. However, the quality of pinduoduo's service and products is not so good. Many of our partners are not satisfied with what they have bought and don't know how to apply for after-sales service. Let's take a look at it.
If you can't find the relevant after-sales application function button in the order interface of the platform, you can only directly contact the official customer service of the platform to explain the situation and carry out after-sales processing of related products.
Finally, let's talk about the specific operation method and process of receiving application, as follows:
1, here is the WeChat public port entry into the multi platform as an example and introduce the relevant operation process. After entering the official account, click the service and complaint on the lower right corner official account. You will see the sub menu of complaints and suggestions, my order, contact with the customer service of the business, I want a refund and return, and the merchant's entry. If you want to contact the merchant directly and discuss the after-sales problem, you can click my order to find the corresponding order, and click Contact Seller on the order details page to contact the customer service of the business.
2. If you want to contact the official customer service, you can directly click 'complaints and suggestions', and then click the first item' products, orders and complaints'. As shown in the figure below:
As for the problem of pinduoduo's number of after-sales applications, this needs to be analyzed in detail. If you have not confirmed the receipt of goods after shopping on the platform, you can apply directly. At this time, if the business operators refuse to apply, you can also initiate the application again. If the platform has not processed your application all the time, it is too late After the expiration date, you can also apply again. In general, you have a chance to apply for refund and return.