Potential rules of five star hotels what are the potential rules of five star hotels
4hw.org: all walks of life have their own potential rules, even five-star hotels have potential rules. Recently, an evaluation organization issued a document, which leads to hot discussion about the potential rules of five-star hotels in Beijing. What are the potential rules of five-star hotels?
Recently, the "blueberry evaluation" released "five star hotels, why don't you change your bed sheets", which quickly attracted attention. The staff of the organization successively checked in five five five-star hotels, i.e. Beijing W Hotel, Beijing Sanlitun Intercontinental Hotel, Beijing Hilton Hotel, Beijing JW Marriott Hotel and Beijing Shangri La Hotel. It was found that the above-mentioned hotels' did not completely change the bedding after Check-Out ', and three of them' did not change the bed sheets and pillowcases'. In addition, 5 hotels did not clean bathtubs, and some hotels' toilet rings, mouthwash cups, etc. were not thoroughly cleaned '.
Blueberry evaluation staff said their evaluation method was inspired by foreign media. 'on the first day, one of our colleagues will check in, mess up the room and mark it, then check out the next day normally. Then another colleague enters the same room to check if the sign is still there. Many netizens on the Internet will also ask us how can we stay in the same room the next day in the test of these five hotels? Hilton Hotel selects rooms in the official app, and we call the other four hotels in advance, and propose that we should reserve the designated rooms, and all of them are approved by the hotel. '
Today (6) at noon, the reporter came to the Shangri La Hotel in Beijing, one of the hotels involved in Haidian District. A staff member at the front desk said she did not approve of the agency's assessment. 'if the guest leaves the store, all the bedding will be changed. That's what we've always wanted. As far as our employees are concerned, they are not recognized. '
A resident of Shangri La Hotel said that if the five-star hotel fails to pass the hygiene standard, the fast hotel will be even more worrying.
Mr. Wang, who came to the hotel for a meeting, said the incident was a damage to the image of the five-star hotel. Mr. Wang said: 'it must be convenient to go out and stay in a hotel. Especially when choosing this kind of star hotel, the service quality is good. After this event, it will definitely have an impact on the image of this star service. But the key is how to ensure that the hotel will not make such a mistake in the future. '
According to the person in charge of Beijing health and family planning supervision institute, the internal management of 5 hotels was inspected and found that most of them were well managed and some of them were not well managed. The staff have sampled the relevant projects, which have been sent to the units with testing qualification, and the results will be released in time after coming out. All five-star hotels in Beijing will have inspections this week. Shangri la hotel staff confirmed to reporters that the health supervision department of Haidian District has gone to check.
The five-star hotel represents the highest standard of the industry, which clearly requires that 'the guest room and toilet should be cleaned comprehensively once a day, and the bed sheets, quilt sheets and pillowcases should be changed every day or at the request of the guests, and the guest supplies and consumables should be supplemented completely, and the guest rooms should be cleaned at any time at the request of the guests, and the guest supplies and consumables should be supplemented'.
Reporters interviewed five five five-star hotels named in blueberry evaluation today, none of which admitted that they did not change their bed sheets or wash toilets. All five hotels said that they are still in the process of internal self inspection.
A staff member of the public relations department of InterContinental Beijing Sanlitun hotel said that the accuracy of the evaluation could not be verified, and its content could not fully and truly reflect the service standards of the hotel. 'we retrieved the relevant videos to prove that the process is fully in line with the brand standards, and the number of linen changes per day is consistent with the number of room cleaning. '
Miss Zhu, marketing and Media Department of Shangri La Hotel in Beijing, told reporters that due to the limited details reflected in the evaluation video, further investigation is still needed. 'at present, all internal and external inspections are passed, so we strictly follow the procedures. '
Hilton Beijing staff said: 'because now we are also in the investigation, we will give you a reply later. '
W hotel on Chang'an Street and JW Marriott Hotel belong to Marriott International Hotel. The two hotels also carried out self-examination and cooperated with relevant departments for inspection.
Staff of W hotel in Chang'an Street told reporters that at present, they have taken action to verify the situation and conduct internal inspection, and have carried out a new round of room standard and process training for room attendants.
Is it the fraud of the evaluation agency? Blueberry evaluation staff said it is impossible. 'the video released has not been faked at all. We will not be stupid enough to take the risk. In addition, the hotel must have video records in its own public area. So far, we have not received any feedback from the hotel involved in this evaluation. '
Yesterday (6) afternoon, Beijing Dongcheng District Health Supervision Institute on the jurisdiction of a five-star hotel health inspection. The staff said that through the exposure of the incident, they have not only increased the supervision and inspection of five-star hotels recently, but also strengthened the management of the health status of three-star hotels and above, including all fast hotels, to ensure the accommodation experience of tourists before the national day.