How to compensate for 2018 aircraft delay
4hw.com.cn: it is believed that friends who often travel by air have more or less encountered the problem of flight delay. Some airlines have compensation schemes for flight delay, while some aircraft delays are not compensated, so how to compensate for flight delay in 2018? Let's take a look at the latest compensation standard for flight delay in 2018. 2017 new standard of flight delay compensation
Air China, China Eastern Airlines and China Southern Airlines all have similar flight delay compensation schemes, while some airlines directly say that no economic compensation will be provided for any flight delay or cancellation caused by any reason. '
On January 9, 2017, CAAC issued a circular on the work of domestic airlines and airports in implementing the provisions on normal flight management (hereinafter referred to as the "Circular").
The circular summarizes the general conditions of transportation issued by domestic airlines, the service content and compensation scheme after flight delay in the emergency plan for flight delay.
According to the notice, the flight delay compensation schemes of Air China (601111), China Eastern Airlines (600115) and China Southern Airlines (600029) are relatively similar. Some airlines directly say that they will not provide economic compensation for any flight delay or cancellation caused by any reason. '
Air China said that if the flight is delayed or cancelled at the stopover location, or the domestic flight has an alternate landing, we will provide you with meal or accommodation services for whatever reason. '
Air China's compensation conditions and standards are as follows: Air China will provide economic compensation to passengers according to the actual situation of delay caused by Air China's reasons such as maintenance, flight deployment, crew, etc. If the delay is no more than 4 hours (inclusive) and no more than 8 hours, RMB 200 will be compensated for each passenger; if the delay is more than 8 hours (inclusive), RMB 400 will be compensated for each passenger.
The compensation conditions and standards of China Southern Airlines and China Eastern Airlines are similar to those of Air China. However, in the compensation conditions of China Eastern Airlines, there are more "business" caused flight delay or cancellation of this supplementary condition. It may be China Eastern itself or the ground service agent of China Eastern Airlines to compensate passengers.
HNA's compensation conditions and standards are: for domestic flight delay caused by HNA's reasons such as maintenance, flight deployment and crew, HNA will provide economic compensation to passengers according to the actual situation of flight delay time. If the flight is delayed for 4 (including) to 8 hours due to HNA, RMB 200 or equivalent points shall be compensated; if the flight is delayed for more than 8 hours due to HNA, RMB 400 or equivalent points shall be compensated. In case of continuous flight delay caused by various reasons, the delay time shall be calculated according to the delay period caused by HNA, and economic compensation shall be provided according to the above standards.
Although some airlines have set compensation standards, they are not as generous as the three major airlines. The compensation standard of Aokai Airlines is: 1. If the delay time is more than 4 hours (including) but less than 6 hours and the meal or accommodation service has been provided according to the service standard of the company, RMB 100 will be compensated; 2. If the delay time is more than 6 hours (including) but less than 8 hours and the meal or accommodation service has been provided according to the service standard of the company, RMB 200 will be compensated; 3. If the delay time is more than 8 hours (inclusive) and the meal or accommodation service has been provided in accordance with the company's service standards, RMB 300 will be compensated; 4. Passengers holding baby tickets, free tickets and preferential tickets will not be compensated;
The compensation standard of Huaxia Airlines is: 1. If the delay time is more than 4 hours (including) but less than 8 hours, RMB 100 will be given to each passenger; 2. If the delay time is more than 8 hours (including), RMB 200 will be given to each passenger.
However, in the face of flight delays or cancellations, some airlines are "nothing".
Western Airlines said that it should cooperate with other support units to ensure the normal flight and avoid unnecessary flight delay. Western Airlines does not provide economic compensation for any flight delay or cancellation.
Urumqi Airlines said it would not provide any economic compensation for any delay or cancellation of flights.
Spring Airlines reminds that Spring Airlines does not promise to provide any other compensation for flight delay or cancellation for any reason.
The compensation conditions and standards of Chengdu airlines are more 'humanized', and two groups of people, children and infants, are taken care of. The specific contents are as follows: flight delay, cancellation and next day's make-up due to Chengdu airlines. If the delay time is 4 (inclusive) - 8 hours, the maximum compensation shall not exceed 200 yuan / person; if the delay time is more than 8 (inclusive), the maximum compensation shall not exceed 400 yuan / person; children shall be compensated according to 50% of the adult compensation amount, and the infant compensation standard shall be 50 yuan / person.
In addition, major airlines also make regulations on information announcement, catering service provision time, off board conditions and restrictions. At the same time, the circular also disclosed the website, complaint telephone number and email address of major airlines.
On January 1, 2017, the normal flight management regulations (hereinafter referred to as the "Regulations") were formally implemented. The regulations specify the contents of normal flight support, flight delay handling, passenger complaint management, etc.
In terms of normal flight support, the management regulations make it clear that the unit providing service support must reduce the flight delay caused by its own reasons. When the flight is delayed or cancelled, the carrier, airport management department, etc. need to release dynamic information to passengers every 30 minutes. In dealing with the delay, the carrier shall make corresponding plans and clearly inform the passengers. The plan shall include whether to compensate for flight delay; if compensation is given, the compensation conditions, standards, methods, etc. shall be specified.
According to the provisions, if the flight is delayed or cancelled at the departure place due to non carrier reasons such as weather, emergencies, air traffic control, security inspection and passengers, the carrier shall assist the passengers to arrange meals and accommodation at their own expense.
In case of on-board delay, the carrier shall formulate and publish the emergency plan for on-board delay to the public. If the flight delay exceeds 2 hours (inclusive), the carrier shall provide drinking water and food for the passengers on board; if the delay exceeds 3 hours (inclusive) and there is no clear departure time, the carrier shall arrange the passengers to get off the aircraft and wait without violating the aviation safety and security regulations. During this period, the normal use of toilet equipment shall be ensured. During the large-scale flight delay at night, the airport management agency shall coordinate with relevant units to extend the operation time of airport buses.
In addition, the regulations make it clear that passengers should take a flight in a civilized manner and safeguard their rights legally. They should not disturb the production order of civil aviation transportation by destroying facilities and equipment, or they will be dealt with by the public security organ according to law.