4hw.com.cn: since the case of air hostess's murder, Didi's voice of public opinion has never been heard before. Various unreasonable systems have emerged one by one under the supervision of the public. Recently, a Shanghai passenger once again found a loophole in Didi's Secret free travel payment. He said he was overcharged by 90 yuan. What's the situation?
How about the loophole of didi payment? How much money has been deducted
The cause of the incident was a clash of words
On May 9, Mr. J used didi Travel software to call an express. The estimated fare of the platform is 38 yuan. However, at the end of the trip, through the secret free payment function, he was deducted 128.07 yuan. Mr. J thought about it carefully the next day. It's totally unreasonable. The estimated fare is only 38 yuan. It's impossible to charge 128.07 yuan for any fluctuation. After checking the bill carefully, he found that he was charged 30 yuan for high-speed, 30 yuan for bridge crossing and 30 yuan for parking. In total, he was charged 90 yuan more.
For this situation, Mr. J said in an interview: on the same day, he and the driver had a certain dispute over the route, and then there were some quarrels. Although the two sides were not happy, they did not think too much.
Afterwards, he contacted the customer service staff of didi travel to give feedback on this matter. Didi customer service staff said that the problem was indeed the driver's illegal operation, and decided to return 90 yuan to Mr. J.
Didi secret free payment vulnerability
Originally, this matter has come to an end. The passenger platform has reached an understanding. What else is worth studying? However, according to a media survey, it was found that Didi's driver app could increase the high-speed fee, bridge fee and parking fee at will. Before Mr. J's business, it was the driver who added the high-speed fee, bridge fee and parking fee.
Didi travel driver app can add additional fees at will
When a media contacted didi customer service, customer service made it clear: drivers have the right to add surcharges, but if drivers add surcharges in violation of regulations, Didi travel platform has no way to monitor every trip and route in real time.
Lawyer voice
In this case, some media contacted relevant lawyers to consult the rationality of Didi's travel clause. The lawyer said that didi travel, as a platform, should give consumers a risk reminder when they open the secret free payment, reminding them that didi travel has given the driver the right to add the surcharge.
In addition, consumers sign agreements with the platform when they open secret free payment, rather than a single company and a single driver. Therefore, the platform side should not give the authority to the driver completely, and should make restrictions. For example, the rights and obligations of review must remain on the platform. In addition, the time and process of the review need not be completed before the passengers get off the train, because the consumers have opened the secret free payment. When does didi travel recheck complete? The payment can also be completed automatically.