Hammer nut R1 was just released last week, and a very big problem was found, which aroused the high attention of fans. It didn't take a long time for many people to buy nut R1, and there was a scratch on the camera, which is very rare in many mobile phone manufacturers. What's the matter? What's the official response to hammer? Let's get to know each other.
After hammer released the nut R1 mobile phone, it attracted wide attention. On the one hand, the constant foreshadowing and preheating of hammer CEO Luo Yonghao before the release attracted high attention. On the other hand, the product uses the Xiaolong 845 processor, which is one of the few high-end configuration mobile phones in China. However, shortly after the product was launched, it became the focus of public opinion again because of a quality problem.
According to netizens' feedback, the camera was scratched after buying nut R1 mobile phone. This situation is not common, because the glass cover of the camera is often very hard and not easy to damage. Even if the rear shell is seriously scratched, the camera screen is often intact.
But soon we found that there was more than one person with similar reaction, that is to say, the camera part was easy to be scratched. The hammer technology official gave explanations and after-sales explanations, saying that users can contact customer service if they find similar problems and provide detailed information. Customer service will help to 'build a list', and users need to send their mobile phones back to Beijing headquarters.
Although the solution is given, compared with after-sales, it is a little bit troublesome, and if it is a common phenomenon, it is better to improve and recall the product quickly, otherwise the loss will be greater. And since hammer's after-sales system is established, for example, other old brand mobile phones are perfect, once there are too many or more concentrated market problems, it will cause after-sales delay and affect the user experience.
Some people asked about the hammer customer service. The customer service said that in fact, the rear lens of this mobile phone is not made of sapphire glass which is widely used in the industry. The so-called sapphire glass is just a popular name. In fact, it should be called artificial sapphire. Because of its hard texture, not easy to scratch and good light transmittance, it is suitable for lens glass, but the relative cost is slightly higher. The hammer uses a relatively low-cost Corning gorilla 3-generation glass. Although it has poor wear resistance, it is not easy to scratch. Its texture is also very hard, far superior to ordinary glass or plexiglass. The reason why scratches are easy to occur is that the surface is coated in order to enhance the light transmission effect, and the coating is easy to get scratches.
This problem is really uncommon. In general, even if the back shell of the mobile phone is seriously scratched, the rear lens of the mobile phone is not easy to be scratched. I don't know how to deal with it after the hammer. We will continue to pay attention to it and bring you the latest progress.