Apple is in class action again. What's going on? This time it's not about mobile phones
4hw.com.cn: on May 11, Apple users filed a petition with the Northern District Court of California, saying that due to Apple's new design, computers are very easy to drift into dust and debris, which makes them unable to operate. And until they went to the technical assistance office in Apple's store, Genius Bar, for maintenance, apple didn't tell them that the computer was defective.
In addition to its own design problems, Apple's after-sales problems have also been sued by users. The complaint said: 'although each MacBook has a one-year warranty, apple continues to refuse to fulfill its warranty obligations. "In most cases, the warranty personnel did not repair the mobile phone, but recommended the user to repair it in an emergency. Even if a repair is provided, it's only a temporary way to clear the dust -- it's said that the repaired MacBook will fail again for the same reason. Almost certainly, the problem with the MacBook keyboard is no accident.
The complaint was written by two Apple users, Rao Zixuan and Barbaro, who claimed to 'represent all the people who are troubled by these problems' and commissioned Girard Gibbs in San Francisco to file the complaint. The firm is Apple's eyesore after a series of legal disputes with apple, including the "rapid decline" of iPod power.
To prevent the 'anecdotes' from fermenting again on the market, apple conducted an independent investigation in person last month. They collect repair data by distributing 'genius bars' across the United States, as well as authorized third-party repair shops that have worked with apple for many years.
Unfortunately, they also found that several machines did have problems. After using the data of 2014, 2015 and 2016 MacBook Pro, they found that in the first year of using 2016 MacBook Pro, the probability of keyboard failure was twice that of the first two models. This result, on the contrary, provides evidence for the prosecution of users.
The survey clearly resonated with users, and soon more than 17000 signed a petition at change.org asking apple to recall all macbooks with butterfly keyboards. Perhaps inspired by the lawsuit, the number of petitioners is still growing, with 18000 now. To hit Apple's face, they also quoted John Gruber, a famous writer and UI designer, as saying that the butterfly keyboard is' one of the biggest design mistakes in Apple's history '.