What is the compensation standard for tmall's direct delivery in 2018
Sihai network: regular online shopping friends know that Tmall is the most people to Tucao the place is the express problem, mostly postponed, because different stores use different logistics, in order to solve this problem, Tmall has withdrawn from Tmall direct delivery, can be served in accordance with the prescribed time, if the delay can be made for compensation, then how Tmall straight send compensation, let's take a look together. Right.
The rules of Tmall platform are: merchants should fulfill the delivery time of the relevant stipulations and fail to fulfill them. Each order should pay 10 yuan for the buyer's breach of contract, and the merchant authorizes the rookie to pay the penalty for the buyer. The liquidated damages shall be paid directly to the Alipay account bound by the buyer's Taobao account in cash. After the merchant pays the buyer liquidated damages, the failure to perform the service on the next day is no longer within the scope of complaint acceptance for breach of promise in tmall rules.
After knowing the compensation standard, let's see how to apply? You need to enter your Taobao account, click my order, and there is an option called logistics service in the order interface. After you click enter, you can click tmall online customer service to give online feedback and complaints. Tmall customer service will return cash to your account after obtaining evidence and confirmation.