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How to complain about Taobao sellers

How to complain about Taobao sellers

4hw.org: in online shopping, the shopkeepers usually fight for psychology and services, so that they can stand out from many online stores. It's rare for them to encounter bad attitudes on the Internet when they are invited by customers. It's a long time for them to encounter customer service with dirty exports. Recently, a man was treated like this when he bought cold seats online.

At 6:27 a.m. on June 11, Mr. Xin, a citizen, selected a classic mahjong mat at a 5-diamond shop in Taobao, intending to place an order and send it to his relatives in Nanjing. Due to the urgent needs of relatives, Mr. Xin asked for customer service to find out the delivery time and express delivery. When Mr. Xin sent out the connection, the system automatically replied "it's night break time (0:00-8:30), simple question, robot automatically replied". Mr. Xin asked about the delivery time and the selection of delivery express, and immediately received the relevant reply.

Ten minutes later, Mr. Xin sent another "hello" to the customer service. All of a sudden, the customer service replied, "Hello, I'm here.". Mr. Xin thought customer service was on duty, so he asked about the weight of mat and whether he could choose other express delivery. After Mr. Xin sent 12 sentences off and on, the customer service integrated Mr. Xin's questions and answered 'heavy goods, express delivery can only be arranged as soon as possible, what size do you need, which province do you send them to?' Mr. Xin didn't get the exact answer, continued to ask about the specific weight and express delivery selection, and blamed the customer service for the untimely reply, 'your service is really poor'.

Don't you want to talk to people like you? I'm your father. I'm your son. I'm so angry. I don't want to buy it. Go away. You're poor. This time, the customer service broke out completely, and the scolding words behind were simply unbearable, such as "dead family" brain damage, local dog has been "and so on. Often repeat a sentence many times. From the screenshot of Wang Wang chat between Mr. Xin and customer service, we can see that the two people are connected for 5 minutes and the screenshot of mobile chat is more than 20 pages.

Mr. Xin also said that the mat ordered in the morning had not been delivered until more than 10 o'clock in the evening, while the store expressly promised to deliver the goods on the day of the order before 16:30 and the next day after 16:30. After the incident, Mr. Xin complained to Taobao, saying he hoped the seller would apologize. But customer service told Mr. Xin that it was unlikely that the seller would apologize.

The buyer can launch malicious harassment, the seller can deduct 48 points and close the store

On the evening of June 11, the reporter consulted Taobao customer service about this matter. Customer service said that the buyer is recommended to apply for a refund first. If the seller does not handle it within 48 hours, the system will automatically return the money to the buyer's account. After the payment is returned, submit an electronic complaint against the customer service attitude, provide Aliwangwang chat record, SMS photos and other evidences, and Taobao will deal with them as soon as possible and give a reply. If the complaint is true, Taobao will deduct points from the store.

Reporters found that Taobao sellers in the transaction or after the transaction to take bad means to harass the buyer, the buyer can launch malicious harassment rights.

Rights protection is established, and the seller is deducted 12 points each time;

If the circumstances are serious, 48 points will be deducted each time.

There are 48 points in a store. If you deduct 48 points in a year, the store will be closed.

At about 23:30 p.m. yesterday, the reporter saw that the shop complained about by Mr. Xin was upgraded from a 5 diamond to a crown.

Yesterday, as an ordinary buyer, the reporter inquired about this matter from the customer service of this mat shop. At first, mm, who claimed to be a night customer service, said he didn't know the situation. It was the day shift time. The customer service looked at the chat record and got to know the situation with his colleagues, and said 'that's mutual' and 'that's the person who sent the stool photo to the buyer'. Reporter from Mr. Xin's chat screenshot did not see 'stool photo'. When I asked the customer service again, the customer service didn't reply.