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What should I do if I lose my papers and luggage abroad?

It's a terrible thing to be afraid of losing things when you go out, especially when you go abroad. In addition, you can't understand the language of the environment and lose your certificates and luggage. But don't worry. You have to know these things when you lose your bags and certificates abroad.

What should I do if I lose my travel documents and luggage abroad?

Lost certificate

If tourists lose their certificates overseas, they should report the case to the local police station of the country immediately, and provide copies of relevant certificates (passport, ID card, household register, first page of visa, etc.; in order to prevent accidents, the above copies should be prepared before going abroad and kept separately from the original), and the police station will issue relevant certificates after confirmation.

Tourists can apply for temporary certificates at Chinese embassies and consulates with the certificate issued.

After the temporary documents are handled, if it is necessary to change the return ticket, the tourists shall contact the responsible travel agency as soon as possible, or call the customer service hotline (800-820-6666) to inform the reservation clerk to handle; if it is not possible to change the ticket, the tourists shall purchase or reserve the return ticket by themselves, and the expenses incurred during the period shall be borne by the tourists themselves.

If tourists encounter difficulties in the process of handling, they can call the responsible travel agency for assistance, or the local emergency contact number for consultation and guidance; if the product has a leader, please also ask for help from the leader.

Lost Luggage

If the luggage is lost, visitors can fill in the baggage loss registration at the airport loss registration office of the destination as required. Please bring the ticket, ID card, passport and other relevant bills and certificates when registering.

After returning to China, tourists can ask for luggage by themselves with luggage tag and loss registration certificate; if the luggage cannot be recovered, the compensation shall be made according to the compensation standard of each airline. The relevant expenses incurred during the period shall be borne by the tourists themselves.

If tourists encounter difficulties in handling, they can call the Responsible Travel Agency (800-820-6666) for assistance; if the product has a leader, please also ask for help from the leader.