On the evening of January 11, CCTV's "focus interview" column, entitled "long-distance bus for killing passengers", exposed the chaos of bus drivers in Tongren, Guizhou, Xiangtan, Hunan and Shangrao, Jiangxi along the Shanghai Kunming Expressway working together with black shop operators to "kill passengers". On January 12, the general office of the Ministry of transport issued a warning notice, requiring all localities to deeply learn lessons, draw inferences from one instance, resolutely curb the recurrence of such chaos and effectively protect the legitimate rights and interests of passengers.
The leaders of the Ministry of transport attached great importance to this and gave instructions and instructions at the first time, requiring investigation and verification of the truth as soon as possible and serious rectification; It is stressed that the current spring festival transportation is coming, and the competent transportation departments at all levels should adhere to the people-centered principle, focus on the pain points, difficulties and focus issues reflected by the people, urge the road passenger transport operators to strictly implement the main responsibility of operation management, standardize the professional behavior of drivers, and effectively build a traffic satisfactory to the people with sincere services.
Legislative reform to fully protect the legitimate rights and interests of passengers
The circular requires that the relevant provincial transportation authorities should immediately organize investigation and verification of the problems exposed by CCTV, adhere to the legislation and reform of the identified relevant problems under the leadership of the local Party committee and government, seriously deal with them in accordance with the law and regulations in conjunction with relevant departments, and resolutely crack down on acts of extortion and serious infringement on the interests of the masses and the "umbrella" of underworld and evil forces, And publish the handling results to the public.
All provincial transportation departments shall draw inferences from one instance, immediately organize the arrangement of places near the entrances and exits of expressways within their jurisdiction to provide dining and temporary rest for long-distance bus passengers, and summarize and form the standing book of provincial (District, city) places. Under the leadership of the local Party committee and government, together with the public security, emergency management, market supervision and other departments, strengthen law enforcement supervision, carry out regular supervision and inspection on their business qualification, safety, health, fire-fighting conditions and price behavior, provide passengers with high-quality and reasonably priced meals, and ensure environmental safety.
Stop the drivers involved in the work in time and standardize their professional behavior
The circular pointed out that local transportation authorities should organize local road passenger transport line operators with a distance of more than 800 kilometers and operators of passenger vehicles that stop and rest or connect transportation from 2 a.m. to 5 a.m. to sort out midway stops one by one. In principle, they should stop in the expressway service area and try to avoid dining and parking outside the expressway. For the passenger shuttle bus that stops from 2 a.m. to 5 a.m., the operator shall be urged to implement the requirements and apply for connection transportation to reduce the midway parking time. We should urge road passenger transport enterprises to implement the main responsibility of operation and management, strengthen the training, education, supervision and management of drivers and passengers, and abide by professional ethics.
According to the notification requirements, drivers who 'kill customers' and receive kickbacks together with hotel operators shall stop working in time and carry out special warning training; If the circumstances are serious and cause adverse effects, they shall be transferred from the passenger driving post or the labor contract shall be terminated according to law.
The circular requires that local road transport associations and other organizations should strengthen industry self-discipline, guide member units to implement service commitments, actively advocate compliance and law-abiding operation, and provide honest services for passengers.
According to the notification requirements, local 12328 transportation service supervision telephone service centers will strengthen the training of telephone operators, pay close attention to such complaints and reports, and ensure that relevant complaints and reports are verified and answered.
Source: People's daily