Original title: what is Apple's response to customer service theft
On March 5, Weibo users revealed that Apple's official technical advisor not only illegally stole user information, but also maliciously extorted it. Recently, apple officially responded to the customer service theft. What did Apple say in response to the customer service theft? Let's learn about it with Xiaobian.
How does Apple respond to customer service theft
On March 8, Apple released an official statement in response to the "Apple employees steal customer information by taking advantage of their positions" incident on Weibo, saying it highly respected the trust given by customers and entrusted apple with the protection of personal privacy and information security. It is emphasized that the starting point of system design is to protect the privacy of users. Any apple care technical consultant can not access customers' passwords, e-mail content and photos. To this end, Apple will work with the customer to investigate the incident and ensure that Apple employees and contractor teams adhere to the strict standards set by apple in customer contact.
On the evening of March 5, the user with the microblog ID of @ the past of the United States 1999 published an article titled "the incident of illegal theft of personal information and data of users and extortion by Apple's official technical advisor", saying that after a quarrel with Apple's technical advisor during the phone conversation, his hotmail received a threatening letter from Apple's technical advisor, and then his icloud The account was hacked and blackmailed.
In addition to the notification that his hotmail mailbox has been intruded to change his password, the user's 163 mailbox has also received the notification that his Apple ID has been used to log in to icloud to confirm that his icloud has been illegally intruded.
What did Apple say in response to customer service theft
After that, the user repeatedly questioned Apple about the vicious incident and made a request.
First, confirm the identity and Department of the customer service as soon as possible;
Second, verify as soon as possible whether the personal information and data copied by the customer service are used for other purposes;
Third, verify that its icloud is secure as soon as possible.
Later, the user tweeted that Apple had contacted him, explaining that the employee had been fired, but declined to give details. In addition, he also stressed that he called the official customer service number of apple, which is not related to the technical advisor of apple or the employees in Guizhou Province.
Apple's official response to the theft of personal privacy and extortion: will work together to thoroughly investigate the first technology in action.