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Activity plan of consumer rights day on March 15, 2018 3.15 activity plan

Every year, March 15 is the world consumer rights day, which was determined by the international consumer Union in 1983. The purpose is to expand the publicity of consumer rights protection, so that it can be paid attention to worldwide, so as to promote the cooperation and exchanges between countries and regional consumer organizations, and better protect consumer rights in the international scope.

Activity plan I of consumer rights day on March 15, 2018

I. activity name: '315' International Consumer Rights Day commemoration

II. Time: from 12:00 on March 11, 2018

III. Venue: in front of the gate of * * Federation of trade unions building

IV. specific contents:

(I) memorial ceremony:

The main topics include: speech by the leaders of the Municipal Administration of industry and commerce, speech by the leaders of the municipal government, reading out the proposal of enterprise citizen's moral construction activities by the representatives of the integrity units, publishing ten typical cases of cracking down on counterfeit goods and safeguarding rights, publishing ten cases of consumer complaints, introducing the investigation and handling of cases by the administrative law enforcement departments in XX, destroying counterfeit and shoddy goods, and announcing the beginning of 3.15 consultation activities, etc.

Participants: relevant leaders of Party committees, governments and people's congresses at district and municipal levels, leaders and staff of departments of industry and commerce, quality supervision, health, drug supervision, environmental protection, and representatives of enterprises and self-employed operators (* district administration of industry and commerce organizes and determines the number of people). Representatives of participating units and operators enter the venue in a team.

(II) 3.15 publicity and consultation activities:

All relevant law enforcement departments shall set up consultation desks in accordance with the unified arrangement of the municipal consumer association, and assign personnel with good knowledge of laws and regulations, policies and professional quality to participate in the publicity of relevant laws, regulations and policies, accept on-site consumer consultation and complaints, display relevant fake and shoddy commodities (relevant materials and exhibits shall be solved by each department); relevant enterprises shall display famous and excellent commodities (exhibition and sales activities are not allowed) ), or honest operation.

(III) destroy fake and inferior commodities

The relevant law enforcement departments shall submit the varieties, names, quantities and case values of the fake and shoddy commodities to be destroyed to the market economy Inspection Brigade of the Municipal Administration of industry and Commerce (Tel: 6224046), and each unit shall load the trucks on its own, and the market economy Inspection Brigade of the Municipal Administration of industry and Commerce shall organize the destruction on March 14.

(4) several requirements:

1. The units and individuals participating in the 3.15 activity shall obey the command and carry out the work under the unified organization of the 3.15 activity leading group and the office. It is strictly prohibited to do their own work.

On site activity commander in chief:***

Site layout and Division contact person: ****;

On site interview coordinator:***

2. Dress code: the industrial and commercial cadres who formally participate in the 3.15 activity wear winter clothes, coats (without wool collar) and caps. Other people can wear casual clothes.

3. During the 3.15 activity (including the 3.15 party), all industrial and commercial bureaus and institutes shall strengthen the duty system and take effective measures to ensure that consumer complaints are resolved in a timely manner.

4. If there is any change, please inform separately, or contact the municipal Consumer Association (Tel: 00000)

V. specific division of labor

(I) the contract & Insurance Department of the Municipal Bureau is responsible for:

1. Formulate the implementation plan of 3.15 series of activities.

2. Hold a coordination meeting attended by relevant governing units (industry and commerce, quality supervision, health, drug supervision, environmental protection, agriculture and animal husbandry, tobacco and alcohol monopoly, development and Planning Commission, economic and Trade Commission, salt affairs, etc.) to discuss relevant issues of the 3.15 event.

Main contents: report the preliminary preparation, ask for the opinions or suggestions of relevant departments; determine the list of members and participants of the 3.15 activity leading group office; investigate and punish the cases of various departments and confiscate the fake and shoddy goods and the situation of cancellation of leave; submit typical cases; requirements for the exhibition of anti-counterfeiting and rights protection results; and other relevant matters.

The above work shall be completed before the end of March 1.

3. Provide the text materials required for the production of the promotional car tape.

4. Collect and write ten typical cases of cracking down on counterfeits and safeguarding rights of industrial and commercial system and relevant departments in XX.

5. Collect and write ten typical cases of consumer complaints accepted by the municipal consumer association system in XX.

6. Sort out some typical food safety cases and publish them at the board newspaper exhibition.

The above work shall be completed before March 7.

(II) in charge of the commercial and radio section of the Municipal Bureau

1. Be responsible for contacting with the advertising business department of the TV station, and rolling broadcast the slogan for one month in March free of charge.

2. Arrange the printing of leaflets and assist the District Administration for Industry and Commerce in the production of banners and banners for advertising business units.

3. Get in touch with the municipal consumer association, office, radio, television station and newspaper office, and make a good publicity plan for March 15.

4. Contact the municipal radio station to live broadcast the 3.15 event.

(III) the industrial and commercial bureau and the Consumer Association of * district are responsible for:

1. Around the theme of "consumption and environment", be fully responsible for the on-site arrangement of the activities in front of the cultural building (table and stool placement, audio equipment, rostrum, main logo, location of each unit, color door placement, hot air balloon, etc.) and activity arrangement (including the location of the consultation desk, reception desk, exposure desk of each relevant unit, personnel arrangement, enterprise arrangement for participating in the activities, etc.); contact the public security traffic police department Maintain the order of the activity site.

2. Mobilize advertising business units to make and hang advertising slogans: 1. Hang several banners on the main street allowed to hang, and hang banners on the building of culture building before and after the activity site for about 7 days; 2

On March 15, the hanging and extraction of the main logo of the cultural building on the site of the activity made clear the specific quantity and hanging position of the banner and banner production unit.

3. Organize and coordinate the departments to produce the report of anti counterfeiting and rights protection, and produce the exhibition boards of anti counterfeiting and rights protection of the municipal and District Industrial and commercial bureaus and the consumer association system, which shall be provided by the contract consumer protection section of the Municipal Bureau,

It is required to have both pictures and texts, unified display board specification: 1.8m & times; 1.2m, consistent placement.

4. Organize major commercial and service enterprises in the area to hang propaganda banners in front of their stores.

5. Mobilize relevant enterprises with large scale and good reputation in each jurisdiction to actively participate in the on-site activities, display famous and excellent commodities, prohibit commodity exhibition and sales, publicize the practices of the enterprise in food safety, support and sponsor

3.15 activities.

6. Appoint a spokesperson and review the draft of the "proposal for business citizen's moral construction" of the integrity unit.

7. 3.15 decoration and sound equipment installation of the activity propaganda vehicle, and determine the driving route.

All the above work will be completed before March 9.

(4) the market economy inspection team of the Municipal Bureau is responsible for:

1. Do a good job in statistics and reporting of fake and shoddy commodities to be destroyed by the Bureau and each district (completed within the specified time).

2. On site display of fake and inferior goods (to be implemented before March 10).

3. Organization and arrangement of destruction site of fake and inferior goods (to be completed before March 9).

4. Sorting out and summarizing the description of the investigation, handling and destruction of fake and inferior commodities by the administrative law enforcement departments in 2011.

(5) the Municipal Bureau office is responsible for:

1. Write the speech of municipal government leaders and bureau leaders at the site of 3.15 consulting service activity, and the consumer insurance department shall provide necessary materials (to be completed by March 5).

2. Invite leaders of municipal and district governments, people's Congress, CPPCC and other leaders to participate in the 3.15 commemorative activities (to be implemented before March 10).

3. Contact media (radio, television, newspaper) reporters, and be responsible for the on-site activities of reporters. Assist the Consumer Association, commercial radio section and news media to do a good job in the publicity and planning of March 15 (to be implemented before March 10).

(6) the legal department of the Municipal Bureau shall be responsible for the recording of publicity tapes (in Uygur and Chinese languages) (completed before March 5). The tapes shall be provided by the office and the contents shall be provided by the consumer protection department.

(7) the organization and education department, discipline inspection and supervision office, finance department, registration department and private association of the Municipal Bureau shall be responsible for the distribution of publicity materials.

Activity plan II of consumer rights day on March 15, 2018

In order to conscientiously organize and carry out the publicity activities for the "3.15" international consumer protection day in XX District 2018, carry out in-depth publicity for the first anniversary of the implementation of the new consumer protection law, strengthen the supervision of goods and services, protect the legitimate rights and interests of consumers, and promote the steady and rapid development of economy and society, the following publicity program is hereby formulated in combination with the actual situation of our district:

I. guiding ideology: guided by the spirit of the 18th National Congress of the Communist Party of China and the third and fourth plenary sessions of the Central Committee of the Communist Party of China, with the purpose of protecting the legitimate rights and interests of consumers, and with the principle of "joint governance"

The theme of "enjoy consumption freely" is the main line. It is driven by innovation in consumer rights protection work and improvement of rights protection efficiency. It promotes rights protection, advocates integrity, guides consumption and serves regional development. ,

II. Main contents

1. Widely carry out the publicity and education of consumer knowledge by "interpreting cases"

(1) carry out typical cases, consumption knowledge, business announcements and other work in QQ group, wechat public platform of 'XX industry and Commerce' and microblog and other network media simultaneously;

(2) strengthen the cooperation with such print media as China consumer daily, China industry and Commerce daily, China consumer magazine, Dazhong daily, Qilu Evening News, Qilu consumer, XX evening news, Luzhong morning news, today XX, Shandong satellite TV, XX TV station, XX TV station, etc., transmit the trend of XX consumer's rights protection, and promote rights protection for the people The positive energy of.

2. The training contents for the staff of consumer rights protection are: knowledge of new consumer law, analysis of typical cases, working skills of rights protection and law enforcement of consumer rights protection. The specific arrangement is: on the morning of March 3, in the comprehensive conference room on the sixth floor of the District Administration for Industry and commerce, the Secretary General of the Consumer Protection Commission will give a lecture, and all the staff of the District Administration for Industry and Commerce will participate in the study.

3. Carry out knowledge lectures on "new consumptions and after-sales service" in commercial enterprises

The training contents mainly include: new consumption knowledge, dispute handling practice, after-sales service knowledge and product quality management, etc., which are taught by the Secretary General of the District Consumer Protection Commission.

The specific time and place arrangement is:

(1) in the afternoon of March 2, at XX Guangzhou fabric shop

(2) in the morning of March 5, at XX point, maternity and baby products

(3) on the afternoon of March 5, at XX store

4. Carry out knowledge lectures on "new consumptions" and "attack and prevent MLM" in Colleges and Universities

The training contents mainly include: knowledge of new consumptions, knowledge of fighting against pyramid schemes, etc., which are taught and publicized by the District Consumer Protection Commission, fair trade bureau, Nanying branch and Nanjiao branch.

The specific time and place arrangement is:

(1) March 11, XX Vocational College

(2) March 13, XX Vocational College

5. Carry out the summary and business training of "rectification of business behavior in the field of home car sales"

Activity content: summarize the rectification activities, carry out lectures on car three guarantees, prevention of illegal acts, service and dispute handling skills.

The specific time and place arrangement is: on March 12, in the conference room on the sixth floor of the District Bureau, the participants are the sales manager and customer service manager of the automobile sales enterprise (4S shop) in the whole district. The Secretary General of the committee will summarize and give lectures, and the Nanjiao branch will be responsible for convening personnel and arranging the venue.

6. During the activity, each branch of the consumer protection committee shall carry out publicity activities in the area under its jurisdiction. Each branch shall take measures according to local conditions, carry out consulting service activities in schools, enterprises, communities and villages, actively carry out activities such as sending the law to the countryside, introducing consumer education into schools, classrooms and villages, and do a good job in consumer protection services. The rural branch focuses on the on-site publicity of the fair. Specific activities shall be implemented by each branch.

7. On site publicity and consultation activities on the anniversary

Time: 9:00-11:00 on March 14

Venue: International Furniture Exhibition Center (No. 2573, Zhoulong Road, XX District, XX City)

Participants: District Consumer Protection Commission, district administration for Industry and commerce, Quality Supervision Bureau, Health Bureau, Price Bureau, drug administration, Tobacco Monopoly Bureau, judicial bureau, post office and other departments.

Activity form:

In combination with the actual situation of the unit, each unit shall organize its business personnel to set up a propaganda and consultation desk on the site to receive consultation from the masses and handle relevant complaints.

8. Organize "3.15" volunteers to participate in publicity and consultation activities

Organization and Implementation:

(1) Xicheng Branch organized the volunteer service team for the elderly consumer rights protection in the street ancient shopping mall to participate in the activity;