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What should I do if I can't withdraw the change from chatting app? Why can't I withdraw the change f

On the afternoon of December 24, several consumer service platforms, such as the upstream news reporting platform, the consumer protection association complaint platform and Sina black cat complaint platform, received complaints about the lack of cash delivery for small talk app.

As of the time of publication, more than 2600 consumers had complained, and the amount involved ranged from several hundred yuan to tens of thousands of yuan.

'unable to withdraw cash, always talking about system maintenance. Unattended, no customer service, no announcement. " Liu Ming, who lives in the new memorial archway, told the upstream News & middot; Chongqing Morning Post reporter, at more than 4 p.m. on the 24th, he suddenly found that the change in the chat app could not be withdrawn. " The app shows that the withdrawal business system is being maintained. Please try again later. "

On Liu Ming's mobile phone, upstream News & middot; Chongqing Morning Post reporter saw that its change balance is 2952 yuan. In addition to cash withdrawal, payment functions such as mobile phone recharge are temporarily unavailable.

Like Liu Ming, Ms. Tang, who lives in Banan, also encountered the same problem in chatting app.

"I have more than 4000 yuan in chat, and now I can't withdraw cash suddenly without notice from the platform." Ms. Tang is a little worried, but because the chat app has no customer service, Ms. Tang can't contact the official chat app. " The most irritating thing is that the official didn't explain to us, and we couldn't contact anyone. I don't know what to do. "

According to the official microblog of the consumer protection association, the chat app is a friend chat tool developed by Shenzhen xiaoshuidi computer system Co., Ltd., which is designed for users with common interests and hobbies.

In tianyancha, Shenzhen xiaoshuidi computer system Co., Ltd. was established on September 30, 2018, the legal representative is Liu Yang, and the registered capital is 10.77778 million yuan. It is worth noting that the company was marked as an abnormal business state on November 22 this year, and the problems involved were unable to contact through the registered residence or business place.

Meanwhile, upstream News & middot; Chongqing Morning Post reporter saw that the company's business scope includes enterprise investment consulting, computer software technology development, technical consulting, etc., but does not include financial services.

On a software download application platform, the score of chat app is 3.7 (full score of 5), and there are more than 7000 comments. The last version was updated on December 23.

On the morning of December 25, upstream News & middot; Chongqing Morning Post reporter dialed the phone number of Shenzhen xiaoshuidi computer system Co., Ltd., but the number has been busy.

Then, upstream News & middot; Chongqing Morning Post reporter contacted the official mailbox and official customer service, but they were in a state of no response.

If you also encounter a collective complaint that the chat app cannot withdraw cash, you can complain to the upstream news reporting platform, consumer protection association complaint platform, Sina black cat complaint platform and other platforms.

Upstream news will continue to pay attention to this matter.

Source: upstream news