Drunken passengers refused to pay the fare, fell their cell phones, touched their faces and provoked the taxi brother
In the early morning of November 16, Han Yatao, a taxi, took two passengers from Wanda, Taihua road to Dongxin Street. According to the in car monitoring taken by the reporter from the management department, the front row passengers are obviously drunk and have been sleeping. After the Second Ring Road, he asked Han Yatao to stop and vomited once. After arriving at Dongxin Street, Han Yatao took out his mobile phone and asked the sober passengers behind to pay the fare, but he was blocked by the front passengers, claiming that Han Yatao had been walking on the road for too long and refused to pay the fare on the grounds of detour. While talking, he grabbed Han Yatao's mobile phone and fell to the workbench, smashing Han Yatao's other mobile phone used to answer orders.
Interior monitoring screen
After throwing away his mobile phone, the passenger still insisted and asked Han Yatao to get off. Outside the car, a stunning scene happened. The man began to verbally abuse Han Yatao, and reached out to touch Han Yatao's head and face. At the same time, he provoked and said, 'it's not illegal to touch you' 'what can you do to me'. Han Yatao has been patient and verbally discouraged the man's behavior. This process lasted more than 20 minutes until Han Yatao reported to the police with the help of a passing brother and was stopped after the police arrived.
The two departments jointly investigated that the man involved was detained
On the morning of November 16, Xi'an taxi management office retrieved the GPS track and in car monitoring video of Shaanxi at2513 taxi driven by Han Yatao, and determined that the driving route was the shortest route at that time without detour. At the same time, the whole process of formal service, there is no bad service attitude. The passenger's complaint was found to be invalid, and the relevant video materials were also provided to the bus branch for further investigation.
On November 18, the public transport branch announced the investigation results. The passenger Dang has been criminally detained according to law for suspected provocation. Dang has apologized to taxi driver Han Yatao, paid taxi fees, and voluntarily compensated for damaged mobile phones and operating losses.
Associations and enterprises awarded 'grievance award' to sympathize with the wronged brother
On the morning of November 18, the driver's rights and interests protection department of Xi'an taxi Association and BAIC group presented Han Yatao with the "grievance Award" respectively, with a consolation fund of 1000 yuan and 500 yuan to express condolences on his grievances.
According to Yang Jiahe of the driver's rights and interests protection department, the 'grievance award' has set a precedent in the taxi industry in other cities in China, and Xi'an is the first time to issue it. The so-called 'grievance award' is not to make the driver compromise, but a commendation and comfort for master Han Yatao's consideration of the overall situation and calm restraint. Industry management departments and associations will do their best to safeguard the rights and interests of drivers and the dignity of the industry and support aggrieved drivers.
"I was surprised and moved to get the 'grievance award' today, which shows that the management department cares about and cares about the driver." Han Yatao said that he has been driving a taxi for ten years and has pulled a lot of drunk people, but this situation was encountered for the first time that day. At that time, I was really angry, but when I thought that I was a taxi driver and engaged in the service industry, I couldn't do it, so I put up with it at that time. I am also quite satisfied with the handling results this time. I hope other peers will not be impulsive and call the police in time. I believe the management department and the public security police will handle it according to law.