Members of the circle reveal the behavior of collecting wool. What does the behavior of collecting wool mean
A former member of the "wool party" said that this kind of "wool picking" behavior caused by wrong price setting is called "getting on a buggy car" or "rolling up a note". They don't expect Taobao shopkeepers to really deliver goods according to the wrong price, but once they can't deliver goods, they can complain to Taobao and get a compensation once the complaint is successful.
Recently, it was reported on the Internet that a up master 'passerby a -' of station B (BiliBili bullet screen network) led his followers to place a large number of navel orange orders at a Taobao store called 'guoxiaoyun flagship store' at the price of 4500 kg / 26 yuan per order, that is, the so-called 'wool picking' behavior. Afterwards, the Taobao shopkeeper announced on the front page of the store that his misoperation led to the wrong setting of title details, but attracted a large number of orders. Now he not only failed to deliver goods normally, but also complained by the buyers who had placed orders, so he asked the buyers who had placed orders for a refund.
On November 7, a former member of the "wool party" who asked not to be named told Red Star news that this "wool gathering" behavior is called "getting on the bus" in their circle, and this "wool gathering" behavior caused by wrong price setting is called "getting on the bug car". He also told Red Star news that the so-called 'bug car' and 'wool Party' do not expect Taobao shopkeepers to really deliver goods according to the wrong price. However, once Taobao shopkeepers are unable to deliver goods, they can complain to Taobao. Once the complaint is successful, they will receive a certain proportion of compensation based on the order price.
On November 7, Taobao announced on its microblog: 'after finding abnormal conditions, it has taken this store & lsquo; for the first time; Protection & rsquo; Get up to avoid greater losses. " Taobao also promised: 'it will minimize the losses of all parties as far as possible if allowed by laws and rules.'
On the same day, BiliBili bullet screen also announced on its microblog: "the user himself (passer-by a -) admitted his wrong behavior, deeply reflected on and apologized for the matter, and promised to make efforts to make up for his mistakes." BiliBili barrage network also said that the user account has been banned until it properly handles the incident.
Li Changqing, director of Beijing Jinggu law firm, told Red Star news that any buyer who clicks to place an order is equivalent to signing a transaction contract with the seller, so this situation can refer to the "provisions on major misunderstandings in the contract law". In fact, the shopkeeper can request to change or cancel the transaction contract according to law.
Members of the circle reveal the behavior of collecting wool. What does the behavior of collecting wool mean
The wool party wiped out a Taobao store?
Taobao said it had "protected" the store for the first time
On June 6, the user of station B "Xiaoshuai miaomiengda" published a column, saying that the well-known up owner "passer-by a -" led his followers to place a large number of orders at a Taobao store called "guoxiaoyun flagship store" at the price of 4500 kg / 26 yuan per order. Because the price is actually the wrong price manipulated by the owner, the store cannot deliver goods at this price, Due to the relevant mechanism restrictions of Taobao platform, the Taobao store had to pay a large amount of compensation to the buyer.
According to our media 'e-commerce zero one news agency', it can be seen from the screenshot of the earliest outflow that there was a serious setting error in the data related to an navel orange link in the store. Although the title said '10 kg navel orange', its parameter was set to 'net content of 4500 kg'. Subsequently, this situation was known by the so-called 'wool Party', began fission propagation, and attracted a large number of orders.
According to the analysis of 'e-commerce zero one agency', if this situation continues to develop, businesses have only two options, either deliver at the price of 4500 kg / 26 yuan per order, or not deliver. However, if the goods are not delivered, once the set delivery time is reached, the buyer will have the right to apply for refund and compensation.
Red Star News reporter inquired about the detailed rules for the implementation of breach of commitment on Taobao. Among them, Article 41 said that if the seller violates its commitments such as delivery time, transaction price and transportation method, it shall pay 10% of the actual transaction amount of the commodity to the buyer as liquidated damages, and the maximum amount of compensation shall not exceed 100 yuan and the minimum amount shall not be less than 5 yuan, except for special commodities. If the seller fails to actively pay liquidated damages before Taobao determines that the complaint is established, it shall pay liquidated damages of the same amount to Taobao in addition to the liquidated damages to the buyer.
The column of 'Xiaoshuai meow Mengda' said that after discovering the bug, the up master 'passer-by a -' of station B released a successful complaint about the merchant's' false publicity 'in the group, and obtained a screenshot of the compensation deposit of 432 yuan. Red Star News reporter noted that the term used by the author 'Xiaoshuai meow Mengda' here is complaint compensation, not refund compensation.
A Taobao shopkeeper told Red Star news that the rules of complaint compensation are different from refund compensation. The compensation proportion will rise to 30% and the upper limit will not exceed 500 yuan, and the source of this money is a deposit that needs to be paid in advance to open Taobao store.
After the incident, the owner of 'guoxiaoyun flagship store' announced on the front page of the store that due to his wrong operation of the store and setting the wrong title details, the store was photographed tens of thousands of orders one night and could not deliver goods, involving an amount of 7 million. The owner also said that the actual operator of the Taobao store was himself and his uncle, and the money for opening the Taobao store was scraped together, so he was unable to bear the risk of being complained, 'leave my uncle a way to live'.
On November 7, Taobao announced on its microblog: 'after finding abnormal conditions, it has taken this store & lsquo; for the first time; Protection & rsquo; Get up to avoid greater losses. " Taobao also promised: 'it will minimize the losses of all parties as far as possible if allowed by laws and rules.' As of the Red Star news release, the store is still in a state that can not be searched.
The relevant person in charge of Taobao public relations department told Red Star news that at present, they have contacted the store owner and are handling the matter through friendly negotiation.
Members of the circle reveal the behavior of collecting wool. What does the behavior of collecting wool mean
The party up Master of station B has been sealed
Former 'wool Party' members uncover secrets: compensation for successful complaints
This incident attracted public attention. Many users of social media called the main 'passer-by a -' of station B up mentioned above as the event inducer. On November 6, 'passerby a -' released a dynamic at station B, saying that he just forwarded the wrong price setting of 'guoxiaoyun flagship store'. In addition, he also said he was willing to pay 20000 yuan to the seller to stop the loss.
Lee, a former 'wool Party' who asked not to be named, told Red Star news that he had previously stayed in the so-called 'wool group'. Although this group is not a group of 'passerby a -', the routine is basically the same. This kind of 'wool gathering' behavior caused by wrong price setting is called 'bugging car' or 'strip rolling'. Li also said that the 'wool Party' simply does not expect Taobao shopkeepers to really deliver goods at the wrong price, but once Taobao shopkeepers are unable to deliver goods, they can complain to Taobao based on this situation, and they will get a compensation once the complaint is successful.
What is the specific process? Li said that although there are a large number of sellers on the e-commerce platform, there are also a large number of 'wool parties'. As long as one person finds this bug price, he can feed it back to the group leader, and then the group leader will inform everyone,' next, encourage everyone to take photos in large quantities, and then encourage them to report to the e-commerce platform for compensation '.
"I stayed in the group for 10 days. I thought it was a little cheap like coupons. The more I saw it, the more I felt abnormal, so I quit the group." Mr. Li said that he saved the evidence in the screenshot before leaving the group, and then reported the one where he was. At present, the 'wool gathering' group he was in has been unable to be searched.
On the afternoon of November 7, BiliBili bullet screen network announced on its microblog: "the user himself (passer-by a -) admitted his wrong behavior, deeply reflected on and apologized for the matter, and promised to make efforts to make up for his mistakes." BiliBili barrage network also said that the user account has been banned until it properly handles the incident.
Lawyer's statement
In case of major misunderstanding, relevant contracts can be changed or cancelled according to law
Li Changqing, director of Beijing Jinggu law firm, told Red Star news that any buyer has signed a transaction contract with the seller after clicking on the order, so the above situation can refer to the "major misunderstanding provisions of the contract law": the owner can request to change or cancel the transaction contract according to law.
After consulting the contract law, the Red Star News reporter noted that Article 54 stipulates: "one of the following contracts has the right to request the people's court or arbitration institution to change or cancel: (1) it is concluded due to major misunderstanding; （2） Obviously unfair at the time of conclusion of the contract. If one party, by means of fraud, coercion or taking advantage of the other party's danger, causes the other party to conclude a contract against its true intention, the aggrieved party shall have the right to request the people's court or arbitration institution to change or cancel it. If a party requests a change, the people's court or arbitration institution may not revoke it. "
As for what is "major misunderstanding", it can be partially explained from Article 71 of the opinions on several issues of implementation (Trial Implementation) issued by the Supreme People's court in 1988: "the perpetrator's wrong understanding of the nature of the act, the other party, the variety, quality, specification and quantity of the subject matter makes the consequences of the act contrary to his own meaning, And causing great losses, it can be recognized as a major misunderstanding. "
Lawyer Lin Xiaoming of Sichuan Fangao law firm believes that the wrong operation of the store is not the expression of its true meaning, but can require the cancellation of the contract. From the buyer's point of view, if loopholes are found and exploited, their behavior has constituted unjust enrichment, which should be returned, and measures such as return should be taken to avoid further damage to the interests of the store. For the third-party platform, a more fair and reasonable evaluation and disposal mechanism should be established to allow stores to make corresponding complaints.