700000 traditional Chinese paintings are damaged by express delivery, and the insured price is only 300, which is not necessarily enough
'This painting is worth 700000 yuan. The express broke it and only paid 300 yuan? ' Recently, Ms. Deng, a citizen of Chengdu, delivered a group of paintings by well-known artists to Chengdu. However, the express packaging of one of the paintings stunned her. The Pu tube packaging the paintings was interrupted into two sections. One section of the tube contained a slightly deformed traditional Chinese painting, and there was not only a large piece missing in the lower left corner of the painting, but also two holes in the middle, which could not be repaired.
Finally, the express company said that because Ms. Deng did not insure the express, she could only pay 300 yuan. However, the reporter then visited various express companies and learned that even if you choose to protect the price, it is difficult to reach the actual price of valuables. The upper limit of insurance for most express companies is 30000 yuan.
Citizen express worth 700000 paintings
But one corner is missing
Express has been integrated into people's lives. However, the express sent on October 8 this year has annoyed Ms. Deng, a citizen of Chengdu.
Recently, the reporter found Ms. Deng in an old community in Qingyang District. Entering the hospital, the antique architectural decoration and various calligraphy and painting came into view. After making a pot of tea, Ms. Deng described the story to the reporter.
In October this year, she sent more than 100 paintings from Beijing to Chengdu because she was going to hold an exhibition of Luo Jiakuan's paintings in Chengdu. She has sent many paintings by express before, and each time there is Pu tube protection, so this time she didn't think much and sent these paintings without insurance. According to her, when the courier learned that the express was a traditional Chinese painting, he received it and began to distribute it without asking. " Even if the price is insured, it's useless. It's only a few thousand yuan. If it's expensive, the courier won't accept it. " Ms. Deng said helplessly.
However, after receiving the express on October 12, she was stunned by the packaging of a painting: the Pu tube protecting the painting was disconnected from the, and the painting inside was not only missing a corner, but also poked two holes in the middle. " This picture is six feet long. It will sell for 700000 yuan on the market. " Ms. Deng told reporters that the incomplete painting corner can not be found now, so there is no way to repair the whole painting.
She was also very angry with Yuantong express, which undertook the express. " When I was in Beijing, I chose Yuantong because it was convenient to enter our community. I didn't expect to encounter such a thing. " Ms. Deng said that in the 10 days after reflecting the problem, the other party did not put forward a substantive solution, 'I took the initiative to call, but they always said they were reflecting the situation.'
Express is only willing to pay 300 yuan
Lawyer: if the express party has a major fault, it shall pay the full amount
On October 28, after communicating with Yuantong express, Ms. Deng told reporters that the other party was only willing to compensate 300 yuan. She was obviously dissatisfied with the result, 'it's certainly unacceptable to compensate for such an expensive painting.'
On the same day, the relevant person in charge of Yuantong express in Sichuan told reporters that the reason why she paid only 300 yuan was that Ms. Deng did not insure the price of Express items. He said that according to the company's regulations, according to the value of uninsured items, if they are damaged, they can only compensate hundreds of yuan. " As far as I know, most express companies are like this. If there is an insured price, they will compensate according to the agreement. "
In response to this, the reporter contacted Lawyer Chen ye, director of Chongqing Kangyu law firm by telephone. CHEN Ye said that if the goods are insured during express delivery, they will be compensated according to the insured value, while if there is no insured value, they will be compensated according to general goods. It is suggested that consumers must be insured when delivering high-value goods, In this way, once the goods are damaged, we can avoid our own losses.
He further said that the above situation is limited to the accidental damage of the express. If the express company has gross negligence, such as deliberately damaging the express, consumers should receive compensation equivalent to the goods. He suggested that consumers can actively negotiate with express companies to solve the matter.
Most valuables express delivery insurance limit 30000
Some couriers even refused
In fact, the express transportation of valuables has always been a headache for express companies.
The relevant person in charge of Yuantong Sichuan disclosed that if the insured Express items are of great value, some couriers will even reject them. " The cost of insuring itself is only a few hundred dollars. If hundreds of thousands of things are damaged, the courier himself can't afford it. " The reporter inquired about the relevant website of Yuantong and learned that the maximum insured amount of Yuantong is 30000 yuan. In addition, the goods whose real value cannot be verified belong to the scope of non insured price, 'but it is also ambiguous. Our internal regulations stipulate that the courier of high-value goods should remind the other party of the insured price in principle.'
On the official websites of other express companies, except SF express, most of them have insurance price caps. However, the reporter then consulted several major express companies about the price protection of calligraphy and painting transportation. In terms of the maximum insured amount, the proportion of premium and whether it can be transported, each express company is different, and some express outlets are different.
Shentong first branch told reporters that the maximum insured price is 10000 yuan, and the premium is charged at the proportion of 3%. If there is no insured price, it will compensate the freight if there is damage in transportation.
When the reporter called a branch of Chengdu Zhongtong, the other party said that the maximum insured price was 5000 yuan, charged 2% of the premium, and paid 5 times the freight without the insured price. The salesperson of the first branch of Baishi express told reporters that their premium ratio is 1%, and there is no maximum limit, but generally too expensive will not be received and sent, so there is no problem of the maximum insured price.
The person in charge of a network in Yuantong, Qingyang District, told reporters that the maximum insured price is 30000 yuan, with a premium of 6 per 1000. However, it is worth noting that the couriers of a network in Yuantong Jinjiang District have different opinions. When the reporter asked whether 700000 yuan worth of calligraphy and painting could be insured, the other party said it could be insured, 'the general insured price is 30000 yuan and the premium is 2%. You have a large amount. Charge you one thousandth, a total of 700 yuan.'
The relevant person in charge of SF express said that for valuable Express items, the company has corresponding treatment methods, 'for insured items above 500000, the courier should apply to the company for filing, but we generally pass.'
Industry saying: the insurance price is not standardized due to different insurance companies
Private express companies can reject express delivery
In addition, the insurance service standards of express companies are different. Xu Yong, chief consultant of express logistics consulting network, explained: 'the insurance business is not done by express companies themselves, but cooperates with insurance companies. The insurance companies are different, and the natural standards and fees are different.'
As for the rejection, another industry source said that according to relevant laws, only postal companies must send legal express goods. However, most of the express companies on the market are private enterprises, so these companies can reject express, 'this is a kind of market behavior. It is normal for express companies to reject when they can't ensure the safe delivery of goods.'
However, from past cases, even if the insured consumer's rights and interests may not be properly protected.
In 2018, Mr. Liu in Nanning entrusted deppon logistics to deliver a batch of porcelain worth 3 million yuan from Chengdu, Sichuan. In order to make the express company pay attention to his goods, Mr. Liu also insured the price of 20000 yuan for this batch of porcelain. As a result, when these porcelain were delivered to the designated place, the recipient opened and inspected it and found that none of the five porcelain were complete, It all broke to the ground. After that, deppon staff also said that according to the principle of protecting the loss but not the damage, the company could not compensate for a penny, but did not want the customer to suffer too much loss, so the maximum compensation was 20000 yuan.
In addition to Sichuan, this situation also exists in the whole country. Also in 2018, a woman from Fujian Ruian sent 24 lipsticks worth about 5000 yuan to Fujian with SF. At that time, the insured price was 1000 yuan. As a result, although the carton was not damaged, 23 lipsticks were scratched and damaged. In the subsequent negotiation, SF customer service center determined that the box was not damaged and could only be compensated by the salesman. Finally, the salesman compensated 800 yuan.
Xu Yong told reporters that at present, most express companies have hidden worries about sending valuables. Therefore, he suggested that if citizens have such needs, they'd better choose a professional express company and guarantee the price. 'in Europe and America, many people even choose to transport valuables by themselves. Of course, this is also a choice for us.'