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How do I charge for refund of train ticket? 12306 latest regulations on train ticket refund

the Spring Festival in 2018 has begun. Have you bought your ticket for the Spring Festival? If you don't buy your favorite train tickets, you will inevitably have to refund them. How about the service charge for the refund of Spring Festival train tickets? How much is the service charge for the refund of 2018 train tickets? Let's follow the small edition of sihai.com to have a look.

What is the service charge for ticket refund in 2018?

Train ticket refund service charge the new regulation of train ticket refund service charge implements echelon refund. Online refund service charge is the same as other refund methods.

No refund fee will be charged for tickets refunded more than 15 days (excluding) before driving. If the ticket is more than 48 hours before the departure of the station, 5% of the ticket price will be charged at the time of ticket refund; if the ticket is more than 24 hours before departure and less than 48 hours before departure, 10% of the ticket price will be charged at the time of ticket refund; if the ticket is less than 24 hours before departure, 20% of the ticket price will be charged at the time of ticket refund.

During the Spring Festival 2018, the service charge for ticket refund after ticket change shall be charged at 20% of the face price. The unit of the above calculated mantissa is 5 angles. If the mantissa is less than 2.5 angles, if it is more than 2.5 angles and less than 7.5 angles, it will be calculated as 5 angles and if it is more than 7.5 angles, it will be calculated as 1 yuan.

Note: in view of the loophole of "changing tickets to avoid" in echelon ticket refunding, the railway department has issued new regulations on train ticket refunding and changing tickets, which can only be changed once no matter online or window booking.

What are the rules for the refund of train tickets in 2018?

1. If the pre-sale period of the ticket is extended to 60 days, the refund fee will not be charged if the ticket is refunded more than 15 days (excluding) before driving.

2. Before starting at the departure station, under special circumstances, it can also be within 2 hours after starting. If a train ticket is booked online and the paper ticket is not exchanged, the ticket can be refunded at the website no later than 2 hours before the train starts.

3. Group passengers must go through the formalities 48 hours before driving.

I. place of train ticket refund

After the online booking of train tickets is successful, whether or not the tickets are exchanged for paper tickets, the ticket can be changed and refunded at the ticket window of the station. At present, the ticket can not be refunded at the agency.

1. Go to the ticket window with bank POS installed at the station before driving.

2. The following situations shall be handled as follows:

(1) if paper tickets have been exchanged, they can be handled at any station before the designated departure time.

(2) if the original of the second-generation ID card has been used to go through the formalities of entering the station for ticket checking but not taking the train, it shall be handled after the confirmation of the station.

(3) if the original of the second generation ID card has been used to go through the formalities of ticket check-in, but the passenger gets off in the middle of the journey due to injury, disease or carrier's responsibility, the passenger transport record issued by the conductor shall be used to go through the formalities of ticket refund in the next station.

3. Issue paper tickets after the change.

How long does online refund arrive

After submitting the refund application, return it to the original payment bank card within the time limit specified by the bank. 12306 refunds and refunds do not arrive at the account in time. In addition to calling the customer service center of 12306 railway customer service center to complain, passengers can also send e-mail to 12306@12306.cn to complain.