Original title: Fengchao responded to the induced consumption of express cabinets: you can choose whether to appreciate it or not
Recently, according to media reports, Fengchao express cabinet can only be opened after 'paying one yuan' when taking parts. Some citizens questioned that Fengchao express cabinet has induced payment behavior. According to sina science and technology reported on October 11, Fengchao responded that users can choose whether to appreciate it or not, and can also 'skip' and pick it up directly.
Some citizens said that when they took the express, they found that the Fengchao express cabinet screen showed that the piece had been kept for 7 hours and needed to pay one yuan to open the cabinet for collection. After paying, I went home to search the Internet and found that the payment steps can be skipped.
Previously, some netizens complained on the consumer complaint platform that 'Fengchao express cabinet is forced to charge a 1 yuan pick-up fee',
A day later, Fengchao customer service replied that the reward business is not a compulsory charge. If you don't want to reward, you can skip direct pick-up without paying any fee. For the appreciation fee of consumer complaints, Fengchao express cabinet has arranged a refund.
According to the measures for the administration of intelligent express box delivery service officially implemented by the Ministry of transport on October 1, 'the use of intelligent express box for express delivery shall obtain the consent of the recipient' and 'no charge shall be charged to the recipient within the storage period'. On September 25, the country's first express cabinet business license was born, and Shenzhen Fengchao Technology Co., Ltd. is the leader of express cabinets that obtained the first business license.
Fengchao technology was founded by SF, Shentong, Zhongtong, Yunda and prospers with a joint investment of 500 million yuan in 2015. After the Tongda department left one after another, Fengchao was basically controlled by SF. At present, another camp formed by rookies and China Post Express is competing with Fengchao in the market.