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Ctrip responded to payment failure! Repaired due to system failure of the hotel

Original title: Ctrip responded to abnormal hotel orders: caused by hotel system failure

Update at 15:12 on October 3, 2019: at noon today, the official reported the progress of system fault repair of Ctrip hotel: as of 13:00, the hotel system fault has been repaired and the reservation function has fully returned to normal. At the same time, Ctrip service team will continue to urgently deal with the orders affected during the failure period, and do a good job in the follow-up matters of reservation or cancellation of refund according to customer needs. In addition, Ctrip is issuing specific compensation reservation coupons to all affected hotel order users during the failure period.

It home reported on October 3 that this morning, Ctrip officials responded to the issue of "unable to confirm accommodation orders". Ctrip said that it had received feedback from users about Ctrip hotel orders. After investigation, it was caused by hotel system failure, and other business reservations other than hotel reservations were not affected.

Ctrip also said that Ctrip service team will assist users to reconfirm the reservation or give a refund, and promise to repair the system as soon as possible, handle users' orders, and synchronize the repair progress at any time.

The following is the official announcement of Ctrip:

Ctrip has received feedback from everyone about the order problem of Ctrip hotel. After investigation, it is caused by the hotel system failure.

Except for hotel reservation, other business reservations will not be affected.

For orders with abnormal hotel status, Ctrip service team will assist you to reconfirm the reservation or give a refund.

Ctrip promises: it will repair the system as soon as possible, handle everyone's orders, and synchronize the repair progress at any time.