How should I charge the handling fee for the refund of an air ticket? When we fly, there are always some compelling reasons to change or refund tickets, but airlines have very strict regulations on ticket change and refund. Let's learn about it with Xiaobian
The latest regulations on refund are as follows:
Air China and Shandong Airlines: 5% of the face value (excluding tax, the same below) of the full price ticket (including first class and business class) is charged as the refund fee, 10% off - 8%, 20% off 75-6%, and 50% off 55 (inclusive).
HNA: 5% for more than 10%, 10% for 85-80%, 20% for 75-55% and 50% for 50% and below.
China Eastern Airlines, Shanghai Airlines and Shenzhen Airlines: 5% for tickets 24 hours (inclusive) before departure; 10% will be charged within 24 hours to 2 hours (inclusive) before the flight leaves the station; Within 2 hours of the specified departure time of the flight, 20% will be charged; After the specified departure time of the flight, a refund fee of 50% of the ticket price shall be charged.
China Southern Airlines: more than 20% off, no charge 24 hours before flight departure, 5% within 24 hours; 75-60% off, 5% 24 hours before departure, 20% within 24 hours; 20% 24 hours before departure and 50% within 24 hours for flights with 55% discount (inclusive).
Xiamen Airlines: 5% 24 hours before take-off, 20% within 2 hours before take-off and 50% after take-off.
Sichuan Airlines: above 60% discount is the same as that of China Eastern Airlines; 55-45% off, 20% before departure and 50% after departure; 40% discount or less, 50% before departure and no refund after departure.
New regulations on handling fees of return tickets
1、 Full price tickets for first class and economy class: 5% refund fee will be charged; 10-20% off: 10% off the fare; 7.5-5.5% discount: 20% of the ticket price; 50% of the fare will be charged at a discount of 5-3.5%; 3% discount: no refund; The minimum refund fee shall not be less than 50 yuan.
2、 Hainan Airlines refunds first-class and economy class full price tickets: a refund fee of 5% of the ticket price shall be charged before or after take-off; 10% discount: a refund fee of 5% of the face price will be charged whether before or after take-off; 8.5-20% discount: 10% refund fee shall be charged according to the face price before or after take-off; 7.5-5.5% discount: 20% refund fee shall be charged according to the face price before or after takeoff; 5-40% discount: 50% refund fee will be charged according to the face price before or after take-off.
3、 China Southern Airlines refund provides full price tickets for first class and economy class: free refund; 10-70% discount: 10% refund fee; 6.5-50% discount: 20% refund fee; 4.5-40% discount: 50% refund fee will be charged.
4、 Shenzhen Airlines stipulates that for first class, business class and economy class tickets with a discount of more than 20% (inclusive), a refund fee of 5% of the face price will be charged. 7-60% discount: 10% refund fee will be charged. 6-40% discount for economy class: a refund fee of 30% of the face price will be charged.
How to calculate the ticket change fee of Air China
The change is the difference between the original ticket price and the changed ticket price, plus the change fee, fuel surcharge, airport construction fee, insurance and other expenses.
P. F, a, C, D, Z (first class, business class)
The flight can be changed free of charge before (including) departure, without limiting the number of times, and a change fee of 5% will be charged after departure.
W. Y class (economy class full price)
The flight can be changed free of charge before (including) departure, without limiting the number of times, and a change fee of 5% will be charged after departure.
B. M, h, K, l, q (economy discount)
10% change fee will be charged for each change before (including) flight departure, and 20% change fee will be charged after flight departure.
G. V, s, u, e, t (special economy)
30% change fee will be charged for each change before (including) flight departure, and 50% change fee will be charged after flight departure.
Refund provisions
1. Generally, a refund fee of 5% will be charged 24 hours before departure, a refund fee of 10% will be charged within 2 hours before departure, and a refund fee of 20% will be charged within 2 hours before departure. For other provisions, see the airline refund schedule
2. A refund can only be made at the place where the original ticket was issued. If the guest did not buy the ticket at this ticket office, we can only cancel the seat for the guest, and write on the last page of the ticket that the guest applied for a refund at x:x on X, x, x, and affix the official seal at the same time. If there is a flight delay seal stamped by the airport after the ticket, the ticket will be refunded without any charge
3. If the name input is wrong, it is a homonym error, and other times and flight segments remain unchanged, you can apply to the airline for full refund, attach the white copy of the reissued ticket to the refund, and indicate that the homonym input is wrong.