Disney responded by turning over the package, saying that turning over the package is a legal compliance of security inspection
On the evening of August 23, Shanghai Disneyland issued relevant instructions on banning food and checking tourists' bags. The explanation said that the security inspection of tourists' luggage and articles is legal and compliant, and I hope tourists can cooperate. For the dispute caused by the food policy litigation, it denied the saying of "not accepting mediation" and said that it would not comment and respond to the matter publicly because the litigation was pending.
On the evening of August 23, Shanghai Disneyland Resort issued relevant instructions. Shanghai Disney said that the security inspection of tourists' luggage should be in accordance with the requirements of relevant laws and regulations. At the same time, Shanghai Disneyland hopes that tourists can abide by the "instructions for tourists of Shanghai Disneyland", including entry security inspection, so as to prevent items that will affect the safety of tourists and the environment of the park from being brought into the park.
In response to the lawsuit on the food policy of the resort, Shanghai Disney said that it would not comment and respond publicly because the lawsuit was pending, and would cooperate with various legal procedures, including mediation. It stressed that the statement that 'Shanghai Disney does not accept mediation' is inconsistent with the facts. Shanghai Disney also said: "we apologize for the inconvenience it has caused to tourists."
Nandu reporter learned that at the beginning of this year, a junior majoring in law at East China University of political science and law purchased snacks such as biscuits before entering Shanghai Disneyland, but was forbidden to bring them into the park, and was asked by the park staff to open the package for inspection. In addition, Shanghai Disneyland also stipulates that tourists can choose the catering services provided by Disney in the park, and tourists with their own food can choose to deposit the food in the deposit cabinet with a charge of 80 yuan / day in the park.
On March 5, the student filed a lawsuit with the people's Court of Pudong New Area of Shanghai. Nandu reporter learned that the case is still under trial.
On August 14, the China Consumer Association expressed its support for college students to file a lawsuit against Shanghai Disney. Chen Jian, director of the legal and theoretical research department of the China Consumer Association, said that if Shanghai Disney's "search package" is based on the perspective of safeguarding the operators' own interests, it is an act detrimental to the personal rights and interests of consumers.
In an interview with the media on the morning of August 23, a mediator of the Consumer Protection Commission of Shanghai Pudong New Area said that Shanghai Disneyland insisted that the issues reflected by consumers such as the prohibition of bringing food into the park, bag turning inspection and refusal to refund tickets are the regulations of the park, and the relevant policies will not be changed at present.
The staff of the Consumer Protection Committee of Pudong New Area also told Nandu that the Consumer Protection Committee has received several consumer complaints on the issue of Shanghai Disney's prohibition of carrying food and turning bags for tourists in the park, but the mediation between the two sides has not been successful at present.