Jiangsu Mobile needs to apologize for the transfer of the deceased's number
4hw.com.cn: it was reported on July 22 that in Nanjing, Jiangsu Province, in March this year, Huang Younian's dependent brother died. Because his brother's mobile phone number was pre stored in his family's large and small businesses, including his subsistence allowance, he went to the mobile business hall with his brother's death certificate to handle the number transfer, but he was repeatedly rejected on the grounds that he needed both parties to be present. Huang Younian is helpless: can the dead come back to life?
Mr. Huang's parents died early and have been dependent on his brother for many years. Mr. Huang said that his brother died on March 1, 2019; After his brother died, he went to the police station to handle the death certificate and cremation certificate.
In recent years, the mobile phone number of my brother is reserved for home business, and my brother's number is also reserved for my subsistence bank card, which is handled by my brother's ID card, which is very inconvenient. So Mr. Huang wanted to transfer the ownership.
In this regard, the salesperson of the mobile business hall said that the transfer requires the presence of both parties, and the death certificate cannot be transferred. And the transfer of ownership must require both parties to hold their own ID cards.
Mr. Huang said that he called the customer service of China Mobile, and the customer service said that under special circumstances, the transfer of ownership can be handled. However, the business hall still insists on not transferring ownership. Mr. Huang said that his brother died. Where can I find the party? Can the dead come back to life?
On July 22, Mr. Huang went to the business hall for the third time to handle the transfer of ownership, but he was still refused.
In this regard, @ Jiangsu Mobile Nanjing company responded that the parties went to the non designated business hall, resulting in the failure of handling. At the same time, he apologized for the misunderstanding caused by the inadequate communication and unclear explanation of the salesperson. At present, the company has contacted the parties concerned and is communicating appropriate solutions according to law.