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Courier kneeling event negotiation video the whole story of courier kneeling event

Courier kneeling event negotiation video the whole story of courier kneeling event

4hw.com.cn: the express was maliciously complained about kneeling, which attracted attention. On June 14, the complainant, Mr. Zhang, negotiated with Yuantong company for on-site video exposure.

During the negotiation, Mr. Zhang said many times that he did not force anyone to kneel. Mr. Zhang's sister also questioned Yuantong's behavior of issuing condolences to the couriers involved and calling on Yuantong colleagues to learn from them.

Recently, because the courier lost a mango, the courier was maliciously complained about kneeling, which continued to ferment on the network. Nandu reporter learned that Yuantong microblog said that a courier lost a mango due to the cracking of the mango box tape, which was maliciously complained by the customer. He was deducted 2000 yuan of salary, and went to the customer's home many times to ask for forgiveness until he knelt down and apologized for understanding. The other party still asked to 'give an explanation'. In response to this incident, the local police issued a written certificate of malicious complaints from customers, and suggested that Zhang and his family be included in the permanent 'blacklist' of the company's services.

However, this news is suspected to have reversed today, and whether the customer is a malicious complaint remains to be confirmed. According to the customer involved, Zhang Moumou, at the beginning, he complained about the damage of the package, but in the later stage, he found that Yuantong had forged China Post Express packages, 'it was a normal right protection, and the police proved it without clarifying the context of the whole incident.' He said.

Yuantong's official microblog said on the 11th that the salesperson's network has been exempted from punishment caused by complaints and offered condolences to them. After verifying the facts, it reserves the right to include malicious complainants in the list of unwelcome customers. For the situation of "forged postal parcels" mentioned by customers, Nandu reporter consulted Yuantong, and did not give a response or explanation before publishing.

In response to the incident, on June 12, Sun Kang, vice president and Secretary General of China Express Association, called on express enterprises to safeguard not only the legitimate rights and interests of users, but also the basic rights and interests of employees and resist malicious complaints. He also revealed that China Express association is currently studying the establishment of a blacklist system of bad users. However, in the view of many people in the industry, there will be many challenges in defining malignant complaints, establishing relevant handling mechanisms, establishing a blacklist of bad users and so on.