Express Association blacklist malicious complaints will be pulled into the blacklist
4hw.com.cn: for 'female courier kneeling for forgiveness but being & lsquo; Malicious complaint & rsquo; ' In an interview with China Post Express News on the 12th, Sun Kang, vice president and Secretary General of China Express Association, said that express enterprises should not only safeguard the legitimate rights and interests of users, but also the basic rights and interests of employees. China Express association is currently studying the establishment of a blacklist system for bad users.
On June 11, a certificate issued by daozhuang police station of Guangrao County Public Security Bureau in Shandong Province showed that a female courier in Yuantong was deducted 2000 yuan from her salary due to malicious complaints from users. The courier even knelt down for the understanding of users. According to the certificate of daozhuang police station of Shandong Guangrao County Public Security Bureau, it is suggested that Yuantong company include Zhang and his family in the permanent 'blacklist' of the company's services; Refund the 2000 yuan salary deducted by courier Nie due to malicious complaint; Praise and reward the courier Nie.
For this matter, Yuantong express company responded that it was understood that the salesman's network had been exempted from the punishment caused by the complaint and offered condolences to him, and other information was being verified. After verifying the facts, Yuantong reserves the right to include malicious complainants in the list of unwelcome customers.
On the 12th, in response to the incident, Sun Kang, vice president and Secretary General of China Express Association, said that express enterprises should not only safeguard the legitimate rights and interests of users, but also safeguard the basic rights and interests of employees, clean up unreasonable internal penalties, and really care for employees. Sun Kang called for safeguarding social fairness and justice, not bowing to bad tendencies and resisting malicious complaints.
Sun Kang also revealed that China Express association is currently studying the establishment of a blacklist system for bad users.