Original title: bus drivers kneel to passengers because they start too fast. Company: kneeling is not advisable
On the morning of June 13, some netizens wrote that there was an unpleasant scene on the No. 46 bus in Jinan. When the bus driver started the vehicle, the vehicle failed to start smoothly due to starting too fast, causing a passenger's dissatisfaction. After the driver apologized, he still failed to get the understanding of the passengers. Finally, the bus driver knelt down and apologized to the passengers.
On the afternoon of the 13th, the reporter learned from the staff of the Ministry of culture of Jinan Bus Corporation that the driver knelt down to the passengers that morning. It is preliminarily understood that the reason is that the driver started too fast when starting the vehicle, resulting in the passengers' failure to ride smoothly. Later, the driver apologized and did not get understanding. He knelt down because he was wronged. " This treatment is really inappropriate. Afterwards, we appease and guide the driver's mood. As a service industry, we must be very concerned about the passenger experience. In case of problems, we should communicate timely and effectively. It is not advisable for drivers to kneel down. "
According to the above staff, all drivers of the company will also be trained and guided emotionally in the follow-up, and more effective communication methods will be advocated in case of problems