The bus driver knelt down and apologized
Original title: a bus driver in Jinan knelt down and apologized to passengers. Bus company: the driver responded nonstandard
At about 6 a.m. on June 13, a "bus driver knelt down and apologized to passengers" incident occurred in Jinan, Shandong Province, which attracted the attention of netizens. Surging news learned from the staff of the corporate culture Department of Shandong Jinan Bus Corporation that on the 13th, it may be because the driver started a little fast, causing passenger dissatisfaction. Drivers feel aggrieved in the face of passenger accusations and make non-standard response behavior.
The staff said that at present, the matter has been handled and no passenger complaints have been received. The company will further guide the driver's mood.
The video obtained by surging news shows that the bus driver in work uniform knelt on both legs and apologized to an old man in a white shirt. The old man is suspected to be arguing with the driver. Another old man came forward and opened his white shirt.
Jinan Bus Corporation staff told surging news that at about 6 a.m. on the 13th, on a No. 46 bus, an elderly passenger had a dispute with the driver because he felt that the vehicle started too fast. Then, the driver knelt down and apologized to the old man.
Does the vehicle start too fast? The staff member said: 'the criteria for judging whether the start is too fast are different. The driver thought that the start was smooth at that time, and the passengers may feel that they started fast. "
In addition, according to the above staff, it was learned that the driver felt wronged when facing the accusations of passengers, and then knelt down and apologized. " We think the driver's handling is inappropriate. Afterwards, the driver also realizes that he is wrong. We will further improve the emotional guidance and service of drivers. " The staff said.
At present, Jinan Public Transport Corporation will further track the incident until passengers are satisfied with the handling results.