The whole story of the courier kneeling event
4hw.com.cn: on June 11, a 'certificate' from daozhuang town police station of Guangrao County Public Security Bureau of Dongying City attracted attention. Nie Moumou, a female courier of Yuantong express, suffered a complaint due to the damage of the customer's express, was fined 2000 yuan by the company, and even faced dismissal. The courier knelt down at the customer's house for understanding, and then the police came forward to 'prove' to support the courier. Are customers protecting their rights normally or making malicious complaints? Under what circumstances was the certificate issued? The reporter launched an investigation.
Police support the courier
Yuantong is exempted from complaint punishment
On the 11th, the incident began with a certificate from the police of daozhuang police station of Guangrao County Public Security Bureau of Dongying City to the express company.
This certificate with the signature and official seal of the police Wang Haigang shows that Nie, a female courier of Yuantong express, was complained by the customer Zhang because of the lack of a mango when delivering mangoes. After the courier compensated the customer for a box of mangoes, he still encountered many complaints. In order to obtain forgiveness, the courier even went to the customer's home to kneel down, but the other party still refused to spare, and asked Yuantong express company to dismiss him. Subsequently, the complainant called the police. The police believe that the courier does not have to abandon his dignity and beg for forgiveness. It is suggested that Yuantong return the deducted salary of the courier and add the complainants to the blacklist. This certificate quickly became popular on the Internet and was called the 'warmest' certificate by netizens.
On the afternoon of June 11, the reporter confirmed through the police station of daozhuang Town, Guangrao County that this certificate was indeed written by Wang Haigang, a police officer of the station.
According to police Wang Haigang, at about 9 p.m. on the 10th, the police station received a report that someone made trouble in a village in daozhuang. When the police arrived at the scene, they saw a middle-aged woman sitting on the street with tears on her face. " After knowing what happened, we felt that the courier was very difficult. Nie should be respected and understood by the society, so we issued this certificate. " Police Wang Haigang said.
At 15:15 on the 11th, the official microblog of Yuantong company announced that it had exempted the punishment caused by the complaint of courier Nie Guiying and offered condolences to him; After the facts are verified, we reserve the right to include malicious complainants in the list of unwelcome customers.
Kneel on the ground when you enter the door
Request withdrawal for understanding
Because a mango is missing when receiving, why do you stare at it and complain all the time? This certificate involved the 23-year-old complainant Zhang into the vortex of public opinion.
On June 11, Zhang said that he was a normal defender of rights. How could he become a 'malicious complaint' Why didn't the police get to know the whole story clearly, so this & lsquo; Proof & rsquo Zhang thinks he is wronged.
'as soon as she entered the door, she asked for the withdrawal of the complaint.' Zhang said. At about 7:30 p.m. on June 10, the courier Nie walked into Zhang's house in guangxiaozhang village, daozhuang town. When he heard someone talking, Zhang's mother came out of the house.
'then she suddenly knelt in front of my mother. ' Zhang recalled that at that time, our family were all covered, and Zhang's family hurried to help. Zhang called the person in charge of Yuantong Express Guangrao, 'come and take your courier away. We want to solve the problem. What's the matter with her kneeling here?'
Seeing Zhang calling, Nie Guiying walked out of the door of Zhang's house and squatted in front of the door crying. " She cried and said, "if we don't drop the complaint, Yuantong will fire her tomorrow, and she won't be able to eat after that." Zhang's father also hurried out to persuade, and the noise of crying also led the neighbors in the village. Seeing Zhang's parents, Nie knelt at Zhang's door in public.
Zhang said that under the persuasion of his father, he came forward and agreed with NIE to withdraw his complaint during the next working day, but Nie repeatedly asked that it must be withdrawn immediately. Helpless, Zhang called the police.
"At that time, all methods failed, and I was really forced to be helpless." Nie Moumou said in an interview with the media, 'the other party said, it's no use kneeling, don't do this', and asked her to leave.
Yuantong forged Postal Express
The customer said he was fooled
The cause of the incident occurred in May.
At first, Zhang's mother participated in online activities and received four mangoes, which were mailed by Yuantong express. " When we went to the express point to pick up the package, we found that the outer package of the package was rotten, and there were only three of the four mangoes. " Zhang said that he rejected the express and complained about Yuantong company.
In this regard, Nie said in an interview that some adhesive tapes on the box fell off, but the box was not damaged. " They opened it on the spot and said there were fewer mangoes. They suspected that we had eaten them. " Nie said.
Nie Moumou said that she proposed how many were missing at that time, and she made up for it. But the other party said that these mangoes were imported from Vietnam and could not be bought locally. Nie Guiying offered to compensate the other party with twice or three times the money, but the other party refused. From that day on, Zhang began to call to complain.
After coordination by Yuantong express company, Nie bought a box of 52 yuan mango at his own expense and compensated Zhang. Zhang agreed to this treatment and proposed that Yuantong express delivery can no longer be used.
According to Zhang, later, Nie sent a box of mangoes with the words "China Post Express package" printed on it. The number was 9518839797504. The box was sealed with adhesive tape printed with English letters.
After receiving the express, Zhang's mother felt that the tape used to seal the box was very similar to the tape produced by the neighboring village. The inquiry number found that China Post Express had not sent this express package. Zhang and his mother felt 'fooled'. Therefore, I complained about Yuantong express again.
Zhang's statement was also confirmed by Nie. " I wanted a friend of the postal express to deliver it, but later I felt too troublesome, so I put on my hat and mask and delivered it myself. " Nie said. However, Nie was found on the spot.
"In fact, our complaint is really not for a few mangoes, and the certificate passed online is not a matter at all, but for Yuantong express. We can't fool people like this. After receiving the mango, I didn't complain about the mango. What I complained about was the postal express order number. " Zhang repeatedly stressed that he had to ask for an explanation.
Do not recognize the police 'certificate'
The complainant will file for reconsideration
At 7:50 p.m. on the 10th, Zhang called the police and the police arrived to understand the incident.
Zhang said that Nie had been complaining that if he didn't withdraw his complaint, he would be fired and fined 2000 yuan. " Later, the police called NIE to one side to talk alone. But I heard the police say, & lsquo; You go to the police station before 8 o'clock tomorrow morning, and I'll give you a certificate & rsquo Zhang said.
Zhang said that 'throughout the process, the police have not asked and listened to the causes of the problems they want to reflect'.
Zhang told reporters that he was ready to apply for administrative reconsideration and asked the police to apologize.
For Zhang's statement, the reporter asked the police Wang Haigang. Wang Haigang said that he was interviewed by Guangrao County financial media center that afternoon. The story of the incident was subject to the statement of Guangrao County Financial Media Center. However, the reporter noted that the matter was not mentioned in the report of Guangrao County Financial Media Center. The reporter has repeatedly called Guangrao County Public Security Bureau and Dongying City Public Security Bureau to express the demands of the interview, but it has not been successful.
On the 11th, the reporter repeatedly contacted Guangrao Yuantong express by telephone, but the other party replied that he could not be interviewed without the consent of the superior leaders.
Subsequently, the reporter came to the Yuantong service station located in the west of Jiale supermarket, the government residence of daozhuang Town, Guangrao County. An on-site staff member said that Nie was the deliverer of the site, but he went out to deliver the express. When the reporter expressed the demands of interviewing the person in charge of Nie Moumou and Yuantong express, the other party said that they could not accept the interview without receiving the instructions from their superiors.
The staff member said that there was a matter of withholding money, 'but Yuantong Express never said to dismiss Nie. She's still at work today. "
On the 11th, the complainant Zhang responded to media reports late at night, saying that everyone's publication (article) on this matter, why no one asked me (what's going on) and sent it out without asking me.