Sihai network

One button alarm becomes a hidden danger of re explosion of network car Hailing

Original title: the call has not responded in nearly 24 hours. Chengdu network car Hailing driver: one button alarm becomes a decoration? Chengdu Business Daily

One button alarm becomes a hidden danger of re explosion of network car Hailing

4hw.com.cn: before, online car Hailing was interviewed because of many homicides. Later, online car Hailing stipulated that there must be a one button alarm. After so many days, someone reported that the one button alarm of online car Hailing was a decoration. What's the matter? Let's have a look.

Originally, I expected the emergency alarm device in the car to help me at the critical moment, but who expected that after pressing it, there was no response at all. In the early morning of May 10, 2019, Li Bing (a pseudonym), the driver of Chengdu online car hailing, clashed with passengers on the way of carrying passengers, and then pressed the emergency alarm button installed in the car. The alarm signal continued to call for nearly 24 hours without any response. Li Bing can't understand, 'I rent and buy online car Hailing. According to the requirements of relevant departments, I spent 700 yuan to install the emergency alarm device and apply for the transportation certificate through the online car Hailing platform company. Is there no one to take care of the problem?'

On November 5, 2016, Chengdu Municipal Transportation Committee announced the implementation rules for the management of online taxi booking service in Chengdu (Provisional), which stipulates that vehicles intended to engage in online taxi hailing in Chengdu must be equipped with vehicle satellite positioning devices and emergency alarm devices with driving record function. The equipment is in place one after another, but there is no clear division of labor and process for who will deal with the alarm information after the alarm.

Encounter embarrassment

The emergency alarm device is installed on the vehicle. In case of emergency, press it without response

Nearly half a month later, the emergency alarm button installed on Li Bing's car Hailing network is still in vain.

In the early morning of May 10, he received the order through an online car Hailing platform and carried a passenger. When he came to the junction of Pidu district and Xindu District, he clashed with the passenger. "At that time, the passenger drank wine, grabbed my steering wheel, and then I stopped the car." Li Bing said that seeing that the passenger could not control his mood, he was ready to call the police. As a result, the mobile phone was robbed by the passenger and thrown out of the window.

When there was no mobile phone and his personal safety was threatened, he thought of the emergency alarm device installed in the car, so he pressed the button. However, the alarm device did not play any role. The final result is: no one calls Li Bing back, and no one locates the scene through GPS.

After the passengers got off, Li Bing picked up his mobile phone and drove away. He said that he used the alarm device for the first time, but the result was completely different from what he thought.

Li Bing's emergency alarm device for car Hailing is installed with a set of GPS system. The GPS device is located in the storage box in front of the co driver of the vehicle, and the emergency alarm button is below the right side of the steering wheel. According to him, the car was obtained by the leasing company through leasing and purchasing. At the beginning, it cost 700 yuan to install the equipment, which can be used for three years. The installation fee was paid to the leasing company. " At the beginning, the company said that when the device was installed, in case of emergency, just press the button, the platform will receive the information and call the driver to inquire about the situation. "

On May 20, the reporter and Li Bing pressed the emergency alarm button again after the vehicle was started, but half an hour later, there was still no response; At the same time, the reporter made a test on the other two online taxi, and the results were the same: after pressing the emergency alarm button, there was no response.

The equipment supplier is in the catalogue approved by the Ministry of communications

On November 5, 2016, Chengdu Municipal Transportation Committee announced the implementation rules for the management of online taxi booking service in Chengdu (Provisional). According to the regulations, vehicles intended to engage in online taxi booking in Chengdu must be equipped with vehicle satellite positioning devices and emergency alarm devices with driving record function, and the use of domestic satellite navigation and positioning systems is encouraged, At the same time, according to the access technical requirements of the government supervision platform, the relevant data of vehicle satellite positioning devices are directly connected to the government supervision platform to realize real-time data sharing.

In July 2018, Li Bing obtained a Citroen car through a leasing company. In September of that year, Li Bing obtained the online reservation taxi transportation certificate issued by the road transportation management department of Chengdu high tech Zone, and the vehicle owner was the leasing company.

At present, the Chengdu online car Hailing transport certificate can only be applied to the competent department by the online car Hailing platform company, and the emergency alarm device must be installed to apply for this certificate. The reporter inquired in the road transportation department of the high tech Zone and found that Li Bing's car is an online car Hailing transportation certificate handled by meituan, and the supplier of GPS system and emergency alarm device is Chengdu zhongyitong Technology Co., Ltd.

A staff member of the road transportation management department of the high tech Zone said, "the supplier of emergency alarm devices has been reviewed and published by the Ministry of communications." Through system query, the other party found that Chengdu zhongyitong Technology Co., Ltd. is indeed in the supplier directory approved by the Ministry of communications.

A few days after the alarm did not respond, the leasing company to which the vehicle belongs extracted the background data of Li Bing's alarm on that day from the GPS supplier. According to the data, Li Bing called the police at 0:16 a.m. on May 10 and kept calling until 11:59 p.m. on that day. With alarm records, why did the call last nearly 24 hours, even after half a month?

Rights and responsibilities

Emergency alarm, who will answer the alarm? What is the process? Many companies and organizations involved in this small button have different opinions.

■ leasing company of online car Hailing: it is unclear who will monitor the equipment

"To install this set of equipment, go to a legal enterprise for installation. The installation is also required. After the equipment is installed, I don't know who will monitor the equipment." The person in charge of the rental company to which Li Bing belongs said in an interview with reporters. The other party said, 'the fee is really given to us. We transfer the money to the supplier. We only do online car rental business.'

■ Road Transportation Management Department of high tech Zone: the supplier will receive the alarm information

The staff of the road transportation management department of Chengdu high tech Zone said that after the driver presses the emergency alarm device, the platform (Supplier) to which the GPS belongs will receive this information, and then the data will enter the Chengdu online car Hailing supervision platform that can be seen by the traffic management department. At the same time, the information will also be sent to the online car Hailing platform, which will call the car owner to ask what happened, Report to relevant departments according to the situation.

On May 21, after finding out the platform company and GPS equipment supplier of the vehicle, a staff member of the Department called relevant personnel of meituan and asked them to contact the GPS supplier to find out what was going on.

■ supplier of emergency alarm device: the alarm data is just 'homeopathic' from us

The reporter found the person in charge of Chengdu zhongyitong Technology Co., Ltd., the supplier of Li Bing's online car Hailing emergency alarm device. For the situation that Li Bing's alarm record lasted for nearly 24 hours, the other party said it was known about the matter, and then said: 'after pressing the alarm, the equipment will continue to alarm, which can only be eliminated on the platform. There is also a mechanism in the host, that is, it will disappear automatically after the alarm is ignored. "

After the alarm, who should handle the alarm information? The person in charge's statement is different from that of the staff of the road transportation management department of Chengdu high tech Zone. " The GPS company is only responsible for providing equipment to ensure that the equipment can be put online and used normally. The government department has a third-party platform. Our data is directly received from the third-party platform, and they conduct routine supervision. They call the platform company, and the alarm data is only from us & lsquo; Homeopathy & rsquo; Once upon a time, the government asked us to upload vehicle data to their platform, including emergency alarm data. "

It is undeniable that the driver's alarm information arrives at the GPS platform at the first time. Are these data processed by the equipment supplier at the first time, or do they really just 'follow the trend' to another platform?

On May 22, the reporter called Chengdu zhongyitong Technology Co., Ltd. as a driver. After the salesperson answered the phone, in addition to saying that the equipment was 700 yuan for three years and could be installed on site, he was full of vigilance to other inquiries of the reporter, saying that "after the alarm, the alarm data will be transmitted to the platform company, and other inconvenient disclosure", It is different from what the person in charge of the company said that 'the platform is supervised by a third party of the government and calls the platform company'.

■ online car Hailing transport license applicant: it has nothing to do with us

When the reporter contacted a person in charge of meituan, the other party said, "meituan is only responsible for making the vehicle legal and compliant and helping it get a transportation license. Meituan has not been online and cannot operate through meituan platform. GPS is not installed by us. This has nothing to do with us."

■ other suppliers in the Ministry of transport Catalogue: it is impossible to call back all alarms

Subsequently, the reporter consulted another GPS supplier in the directory of the Ministry of communications. The salesperson said that if the vehicle is the account of the online car Hailing platform company, the platform company can see the alarm and contact the driver, and the GPS supplier will also contact. Who will contact, who will contact first, and whether there is a clear division of labor and agreement? The other party can't answer. If the vehicle is a personal account, the GPS supplier will call the driver after the alarm. The salesperson said frankly, 'our system will encounter hundreds of car alarms a day. We will conduct some screening. It is impossible to call back all the alarms one by one. The workload is too heavy.'

Where is the solution

Traffic management department: will urge all districts, cities (counties) to supervise and conduct thorough inventory of companies under their jurisdiction

The relevant person in charge of Chengdu traffic management department said that the so-called emergency alarm device, in addition to aiming at the driver's personal safety, its function also includes the use in case of vehicle failure, traffic accident and other emergencies. It is set up to facilitate the driver and the platform company to communicate in time in case of emergencies.

At the same time, for emergencies, GPS operator companies and online car Hailing platform companies that help vehicles apply for transportation licenses should contact the driver at the first time through the emergency alarm device to identify what kind of situation the driver has, and then report to the corresponding management department. The corresponding management department should take disposal measures according to the feedback of the platform company. The other party also said: 'the qualified GPS company has collected the equipment installation fee. In addition to installing the equipment, it must also perform the service responsibility. The compliant GPS companies have established a monitoring command center and equipped with 24-hour duty personnel. When the driver presses the alarm button, they will contact the driver in time to understand the situation and inform the online taxi platform company of the corresponding situation, The online car Hailing platform company shall handle it according to the plan, and timely feed back to the corresponding departments in case of major events. "

The other party said that in this incident, the GPS operator's operation and service were not standardized, and the GPS service provider did not fulfill its obligations according to the service agreement or contract. The competent administrative department of transportation shall set standards according to relevant requirements and specifications, and urge the online car Hailing platform company to select GPS providers as required to perform emergency alarm obligations and corresponding monitoring responsibilities.

In the end, is there a clear content in the service agreement that which organization is responsible for the processes such as receiving the alarm, uploading the alarm information and returning the call to the driver? The person in charge of Chengdu zhongyitong Technology Co., Ltd. said that in