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Renren car selling water accident car exposing the routine behind Renren car platform

Original title: Renren car sells blister cars: 249 tests were completed in 10 minutes, and major accident vehicles passed the inspection smoothly

Renren car selling water accident car exposing the routine behind Renren car platform

After Xi'an female car owners cried about safeguarding their rights by sitting on the Mercedes Benz hood, the dark scenes of the automobile sales industry have been exposed continuously. The second-hand car e-commerce platform that has sprung up in recent years has not been spared. There are frequent complaints about accident cars and blister cars. The good "assured car source" and "high-quality car source" have become consumers' heart piercing car '.

Mr. Duan is one of many 'unfortunate' car owners. He made a sudden abnormal noise when driving a car bought by Renren car. After sending it to the 4S store for repair, it was found to be a blister car. The insurance company paid 250000 yuan for this car with a new car guide price of 289000 yuan. The bubble car Mr. Zhuang bought was on the Youxin used car platform. The BMW off-road vehicle purchased by another consumer was later found that it had not only adjusted the mileage, but also had serious accidents, and the number of replaced parts reached 60.

According to Renren's car number, 249 professional tests are required for vehicles to go online, while Youxin needs 315 tests. How did these accident vehicles and blister vehicles pass hundreds of tests and successfully go online on the used car platform? Beijing News reporter's experience in selling Renren's car may expose some of these problems: more than 200 tests were completed in 10 minutes, and major accidents were not detected. For the mileage problem that many people pay attention to when buying a car, the inspectors did not carry out corresponding verification at all. In contrast, another third-party testing agency, after passing the test for more than an hour, clarified the major accident vehicle, odometer adjustment, gearbox maintenance, etc.

Used car platform to buy bubble Mercedes Benz

Mr. Duan's soggy Mercedes Benz was bought through Renren.

On August 30, 2018, Mr. Duan and his girlfriend made a special trip from Hangzhou to Shijiazhuang to check the second-hand Mercedes Benz CLA car on the Renren platform.

Under the leadership of Renren's staff, Mr. Duan met the owner and then inspected the car. "At that time, Renren's people said that there were signs of disassembly of some screws of the vehicle's oil pan and engine, and there were no problems with the rest." Mr. Duan recalled that at that time, out of comprehensive consideration, he also asked the staff of Renren car to query the maintenance records and insurance records of the 4S store. Then, he was told that the 4S store had only one manufacturer recall and no other maintenance records except for the a insurance (commonly known as small maintenance), and the insurance had three accidents, but there were no major accidents.

After inspecting the car and seeing a test report issued by Renren car, Mr. Duan felt that he had a bottom in his heart, so he bought the car at the price of 230000 yuan, signed a tripartite contract with the owner and a disclaimer agreement. In this agreement, Renren stated that the buyer knew where there were suspected disassembly traces in the re inspection process, and Renren would not bear any responsibility in case of subsequent failure.

According to the publicity of Renren car, it is a 'reassuring car source', but an abnormal noise of the vehicle engine during driving in April this year turned the car into Mr. Duan's' heart piercing car '.

After the vehicle made a strange noise on the highway, Mr. Duan immediately contacted the Mercedes Benz customer service and towed it to the 4S store for inspection according to the suggestions. He found that there were a lot of iron filings in the oil filter, there was an electric welding repair mark the size of an adult's palm on the engine middle cylinder block, the engine crankshaft was seriously worn, and there was also a large amount of rust on the gearbox flywheel.

Mr. Duan said that the conclusion issued by the 4S store at that time was that the vehicle waded, the engine water led to cylinder pulling, and the piston rod hit the engine cylinder block, so there would be traces of electric welding repair, and the vehicle had major potential safety hazards. In the photos provided by Mr. Duan, it can be seen that under the carpet in the passenger compartment of the vehicle, there are traces of re gluing of the ground glue, rust on the slide rail, and some wire harnesses are simply pasted and sorted with waterproof adhesive tape.

When he came out of the 4S store, Mr. Duan immediately contacted Renren car platform. After several communications, Renren car platform sent a service consultant to the 4S store to understand the car condition information and take photos. Mr. Duan was later informed by Renren that the technical department determined that the vehicle was not a bubble car. As for the repair of the engine middle cylinder and the wear of the crankshaft, Mr. Duan signed an exemption clause when buying the car, so Renren does not need to bear responsibility.

The vehicle once received an insurance claim of 250000 yuan for wading

In order to find out whether the car really waded, Mr. Duan inquired with the insurance company of the original owner and found that the accident record of the car from 2017 to 2018 was 6 times, not the three times mentioned during the inspection. The last accident record was in June 2018. The original owner reported to the insurance that the car was wading. In this accident, the insurance company paid 250000 yuan.

Negotiation is another tug of war.

Mr. Duan went to Renren platform to negotiate again. The platform customer service said that the platform side did not find the accident record. Until Mr. Duan provided him with his own call recording, the customer service said that it did find the record, but still refused to recognize that the vehicle was a bubble car and refused Mr. Duan's claim for compensation.

In desperation, Mr. Duan complained to the Beijing Consumer Association. Until April 23 this year, the staff of Renren platform led its offline re inspection partner to test the vehicle. The results said that it was determined that there were traces of re gluing in the passenger compartment and finishing traces in the harness, which did not rule out the possibility of a bubble car.

The reporter noted that in the test report issued by Renren for Mr. Duan on August 31, 2018, the re inspection comments column showed that the vehicle had disassembly traces of engine, pawl, valve cover and so on; The condition of the engine is confirmed and approved by the 4S store again, and the three parties are exempted. If there is a problem, the customer shall bear it by himself, which has nothing to do with Renren car; The maintenance records have been queried, and the owner dictated the accident 3 times. In the investigation of three major accidents: major accident, burning car and blister car, all showed normal. In the test report, among the 25 tests on the engine compartment, only the valve cover has removal marks.

On May 10, the reporter accompanied Mr. Duan to Beijing Renren car headquarters for negotiation again. A customer service manager of the company said that Mr. Duan could return the original car, but Mr. Duan needed to bear the maintenance cost of the engine. The reason was that 'the engine was good when the car was sold, and the engine had problems during Mr. Duan's use, Therefore, Mr. Duan needs to repair the engine before returning the original car. "

Mr. Duan refused to accept this statement. The market guide price of the new model is 289000 yuan. At present, the engine of the car can not be repaired and can only be replaced. The maintenance price given by the 4S store is 120000 yuan, and even the secondary repair shop needs more than 80000 yuan. " At that time, I bought a car on their platform out of trust. I bought a bubble car. I almost had an accident. It also involved a lot of energy. I also came to Beijing specially. If they can only give such a compensation result, they can only choose to sue. "

Frequent occurrence of problem vehicles and incomplete detection should be held responsible

Mr. Duan's experience is not an isolated case, and Renren car platform is not the only used car e-commerce platform with sales problems. A Camry car that Mr. Zhuang bought on the Youxin used car platform has also been blistered.

In October 2018, Mr. Zhuang purchased a Toyota Camry 2016 2.0 automatic g 10th anniversary leading version in Youxin used car with a total price of 203500 yuan. However, the joy of picking up the car turned into distress in less than three days. Mr. Zhuang accidentally found that there was a strange noise in the car. After some inspection, he found that the car didn't seem 'right'.

'it was found on the official website of Pacific Insurance that the car was flooded in June 2018. Set it as a total loss and compensate the original owner 150000 yuan. " What makes Mr. Zhuang difficult to accept is that the other party did not mention these situations to himself when signing the contract. Even the inspection information of the vehicle found on Youxin used car app shows that on October 17, 2018, Youxin vehicle inspector Zhang Qing inspected the vehicle and gave 'the vehicle has been tested to eliminate major accidents, flooding and fire, the central control area has been modified, the body frame parts are intact, the body appearance defects are few, and most paint surfaces are normal, The interior is clean and tidy without wear, the engine gearbox has no obvious leakage, the onboard tools are incomplete, and other common functional configurations have no abnormal results.

During that time, Mr. Zhuang contacted the original owner through various channels. After some inquiry, he finally confirmed the fact that the vehicle had indeed been flooded.

The angry Mr. Zhuang contacted the sales staff of Youxin and asked for a solution, but the other party insisted that the car had not been blistered and repeatedly asked him to recheck. " The other party said that if there is a problem, you can follow the normal procedure to return the car, but I don't think it's necessary '. Mr. Zhuang then filed a lawsuit against Youxin used car.

Youxin second-hand car also involves the sale of another problem car. A BMW off-road vehicle on the platform has only replaced the windshield, but the consumer inquired about the maintenance records of the 4S store. The car has not only adjusted the mileage, but also had serious accidents, and the number of replaced parts has reached 60.

For the frequent occurrence of problem cars on the used car platform, Li Bin of Beijing zhonggoldman Sachs law firm (insurance professional lawyer) believes that in the transaction, the behavior of the test report issued by the used car platform actually plays a role in quality assurance, 'consumers have no professional knowledge of vehicles and vehicle transactions, so they have reason to believe in the used car platform.' The used car platform did not detect all the problems in the test report. Whether it found or did not find that the trading vehicle was a flooded vehicle, it must have intentional or gross negligence. Therefore, even if the exemption agreement is signed, it only has the exemption meaning for the real situation in the agreement, and the problems that have not been detected still need to be held responsible.

Li Bin said that in Mr. Duan's case, the transaction subjects were Mr. Duan and the seller. According to the consumer rights and interests protection law, Mr. Duan can sue the seller, identify its fraudulent consumption, ask for refund and triple compensation, and ask Renren car to also bear joint and several liability for compensation.

Renren car inspector finished 249 items in 10 minutes?

One of the common points encountered by Mr. Duan and Mr. Zhuang when buying a car is that the test results provided by the used car platform do not accord with the actual situation.

A so-called gold medal certification has undergone 315 tests and a so-called 249 professional tests. Did Mr. Zhuang and Mr. Zhuang fail to detect the problems of the vehicles purchased, or did they deliberately hide the testing situation?

On the home page of Renren's official website, 249 vehicle condition tests, selected assured vehicle sources, and the propaganda words of rejecting major accident vehicles, fire vehicles and blister vehicles are placed in a very conspicuous position. On May 8, a reporter from the Beijing News experienced the whole process of Renren's offline vehicle inspection with a Mercedes Benz S350 car delivered in 2004.

That afternoon, two inspectors sent by Renren platform began to test the vehicles provided by the reporter after understanding the basic registration information of the vehicles in the parking lot near Panjiayuan subway station.

After observing and taking photos of the body appearance and chassis, they opened the engine compartment for inspection. 10 minutes later, they concluded that there had been a collision accident at the left front wheel and the paint on many parts of the body had been damaged. They said that the vehicle information had been uploaded to the platform and could be seen by customers interested in buying a car.

In the process of vehicle inspection, the staff told reporters that the most effective time for vehicle transaction is vehicle inspection