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Renting a house for half a month has difficulty breathing and charming complaints about indoor air p

Renting a house for half a month has difficulty breathing and charming complaints about indoor air pollution

4hw.com.cn: Recently, a mother and daughter rented a house for half a month for acute bronchitis. After inspection, the indoor air is seriously polluted and rights protection complaints hit a wall everywhere. Let's see the details below.

Tenant's complaint: it is suspected that the air of the rental house is harmful

Ms. Yu has worked in Shenzhen for many years. She previously lived in Nanshan District. Recently, she moved to Longhua due to work needs and rented a house in one city center through 'worry free smart apartment'.

On March 18, after paying the rent and deposit totaling 18900 yuan, she moved in with her mother. Within half a month, they had varying degrees of dizziness, vomiting, dyspnea and eye membrane congestion. They went to see a doctor and were diagnosed with acute bronchitis.

'I suspect there is something wrong with the rental house'

Therefore, Ms. Yu negotiated with the customer service of "worry free smart apartment" and asked to return the lease and mortgage. However, the customer service repeatedly stressed that the indoor air quality of the apartment had been tested before the rent was released, and the results met the living conditions, and asked Ms. Yu to hold an authoritative report to prove that her illness was caused by air substances in the apartment.

The tenant asked a professional testing company to detect a number of exceeding the standard

In order to discuss this, Ms. Yu moved to a hotel and asked a CMA qualified testing company in the city for testing at her own expense of 4500 yuan.

Ms. Yu fell ill after living in the rental room for half a month. Please come to the testing company for testing.

According to the test report, the data of formaldehyde, benzene and toluene in the master bedroom of Ms. Yu's suite were 0.11, 0.12 and 0.25 respectively, which were greater than the pollutant limit values of 0.10, 0.11 and 0.20 respectively, while the TVOC values detected in the living room, secondary bedroom and master bedroom were 0.65, 1.3 and 1.8 respectively, which also far exceeded the pollutant limit value of 0.60.

The report of the testing company hired by Ms. Yu shows that both the master bedroom and the second bedroom exceed the standard.

Ms. Yu takes the results and looks for worry free wisdom apartment

Customer service still doesn't recognize and take responsibility

Rental platform test report without seal or signature

Ms. Yu asked her service to provide her company's test report. She received a PDF test report without CMA seal and signature after repeated requests. The report showed that the company sampled from Shenzhen and sent to Shanghai for testing. She said she couldn't trust it.

Official profile of worry free smart home.

Tenants ask for help from many departments, but they hit a wall all the way

Since no consensus could be reached through self consultation, Ms. Yu had to seek the help of the government and successively went to Longhua Office of Longhua regulatory bureau of Shenzhen market supervision administration, Longhua Consumer Association, Longhua Industrial and Commercial Office of Bao'an branch of Shenzhen Administration for Industry and Commerce and other departments, but her answers were not under the control of her own department and had to go to other departments.

Ms. Yu said that she was physically ill and sought government help everywhere. She was physically and mentally exhausted, but in the end, there was still no intervention from relevant government departments. At present, only Longhua of the municipal market supervision and Administration Bureau and Longhua of the supervision and Administration Bureau have offered to help the negotiation, but the negotiation results are still inconsistent. Therefore, in order to protect the apartment site from damage, Ms. Yu pasted a seal outside the door, hoping to seize the initiative to safeguard the rights of consumers.

Market supervision office: non law enforcement units can only help both parties mediate

Nandu & middot; Shenzhen big news reporter called Longhua of Shenzhen market supervision and Administration Bureau to understand the situation. Staff said--

On April 17, Ms. Yu was assisted to negotiate with the relevant staff of worry free smart home. Ms. Yu proposed that if worry free smart home wants to conduct secondary testing, it must strictly follow the standard of GB / t18883-2002 and hire a company with CMA qualification certification. As long as any item fails to meet the standard, it has the right to recover the responsibility. The compensation includes the refund of rent deposit, medical expenses The testing fee and mental loss fee are 44677 yuan in total. If there are sequelae in the later stage, the responsibility of the rental house will be recovered. If all the data meet the standard, no responsibility of the Lessor will be pursued.

However, the relevant staff of "worry free smart home" party proposed to reply on April 21 after internal consultation of the company.

In this regard, the staff member said that Longhua is not a law enforcement unit and can only provide assistance in organizing negotiation. If the two sides can not reach an agreed negotiation result, it is suggested to seek legal help.

The rental platform signs a 'confidentiality agreement' with the tenant

Nandu & middot; Shenzhen big event reporter contacted 'worry free smart apartment' to understand the source of the test report they provided to Ms. Yu and their response--

All the testing companies employed are authoritative. They conduct testing through professional testing tools and methods, and the sample delivery testing does not affect the results. The platform has been actively communicating and negotiating with Ms. Yu.

On April 22, Ms. Yu called Nandu & middot; Shenzhen big event reporter said that on April 21, he negotiated with the relevant staff of worry free smart apartment alone. In view of the physical and mental fatigue caused by this matter for decades and did not want the matter to continue to delay, he relented and agreed to the agreement scheme proposed by worry free smart apartment, and signed his name on the agreement scheme and confidentiality agreement.

But later, she regretted it. She warned the renter to carry out indoor air test as far as possible before conditional rent, or to go to the seller and the lessor to provide the test report stamped by CMA and signed by experts, and confirm the test report.

Latest: rental housing in the end there is no harm below

Nandu & middot; Shenzhen major event reporter again called the relevant staff of "worry free smart apartment" to confirm. The other party said that it was true. It said that the confidentiality agreement was advocated by its lawyer, and the details of the agreement scheme are inconvenient to be disclosed.

For the injury suffered by Ms. Yu due to this matter, he said that some staff of his company had a poor attitude when docking with Ms. Yu. He was very sorry for this and said that he should think and deal with the problem from the perspective of Ms. Yu, that is, the customer.