March 15 of each year is the holiday consumer rights and interests day. Was the international consumer rights and interests day determined by the international consumer alliance in 1983? Its purpose is to publicize and protect the legitimate rights and interests of consumers, so that the legitimate rights and interests of consumers can be paid more attention, so as to promote cooperation and exchanges among countries and regions. However, many consumers do not understand this festival specially established for consumers. What rights and interests do consumers have? The small editor of this article takes stock of the 9 rights and interests of consumers. Let's have a look.
What are the rights and interests of consumers
Consumer rights and interests are the collective name of the rights and interests of consumers. The interests of consumers are composed of a variety of interest factors, mainly including material and economic interests, spiritual and cultural interests, safety and health interests, timeliness interests, environmental interests and so on. The legitimate rights and interests of consumers refer to the rights enjoyed by consumers, confirmed by laws and regulations and protected by laws and regulations.
Content:
1. Right to security: consumers enjoy the right to protect their personal and property safety when purchasing and using goods and receiving services.
2. Right to know: consumers have the right to know the real situation of goods.
3. Right of choice: consumers have the right to freely choose goods or services.
4. Fair Trading Right: when purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the operator's forced trading behavior.
5. Right of claim: consumers have the right to obtain compensation according to law when they suffer personal and property damage due to the purchase and use of goods or receiving services.
6. Right of association: consumers have the right to establish social organizations to safeguard their legitimate rights and interests according to law.
7. Access to knowledge: consumers have the right to obtain knowledge about consumption and the protection of consumers' rights and interests.
8. The right to respect: consumers enjoy the right to respect human dignity and national customs when purchasing and using goods and receiving services.
9. Right of Supervision: consumers have the right to supervise goods and services and the protection of consumers' rights and interests. Have the right to report and accuse acts that infringe upon the rights and interests of consumers, and have the right to criticize and make suggestions on consumer protection.
Relevant laws:
With regard to the scope of protection of the rights and interests of consumers, Article 2 of the law of the people's Republic of China on the protection of the rights and interests of consumers clearly stipulates: "the rights and interests of consumers who need to buy or use goods or receive services for their daily consumption shall be protected by this law; Those not provided for in this Law shall be protected by other relevant laws and regulations. ".
Other relevant laws and regulations mentioned here refer to the relevant provisions in China's constitution, the general principles of civil law, the product quality law, the measurement Law, the food hygiene law, the commodity inspection law, the advertising law, the trademark law, the postal law, the railway law, the civil aviation law, and the provisions formulated by the Standing Committee of the National People's Congress Decision on punishing the crime of producing and selling fake and shoddy commodities, provisions on the responsibility for repairing, replacing and returning some commodities, etc.