Taking high-speed rail is the most favorite and convenient way for everyone to travel. By 2018, the operating mileage of China's high-speed rail had exceeded 29000 Li, exceeding the sum of other countries. It can be seen that China's high-speed rail technology and development are also far ahead in the world. The ticket refund problem of taking high-speed rail is a problem that must be understood when taking high-speed rail frequently. So what is the refund fee for high-speed rail in 2019? The editor of this article will tell you about the new regulations on ticket refund fee of 2019 high-speed railway.
How much handling charge will be deducted for ticket refund of 2019 high speed railway
In 2019, the ticket pre-sale period of the railway department was advanced to 30 days, and the new policy of refund, change and signing was implemented.
Refund charges are as follows:
According to the echelon refund policy, no refund fee will be charged if the ticket is refunded more than 15 days (excluding) before driving.
The so-called 15 days (excluding) means more than 360 hours (15 & times; 24 hours) before driving. For example, if a passenger buys a train ticket that leaves at 3 p.m. on February 4, the refund fee is free before 3 p.m. on the 20th, but if he returns after 3 p.m., he will charge a refund fee of 5%.
If the ticket is refunded within 48 hours to 15 days before driving, a refund fee of 5% of the ticket price will be charged.
10% refund fee will be charged if the ticket is refunded within 24 hours to 48 hours before driving.
If the ticket is refunded within 24 hours before driving, 20% refund fee will be charged.
Within 48 hours to 15 days before start-up, 5% refund fee shall still be charged if the ticket is changed or the arrival is changed to other trains more than 15 days from start-up, and the ticket is refunded 15 days before start-up.
When handling ticket ticket change or 'change arrival', if the ticket price of a new ticket is lower than that of the original ticket, the difference shall be refunded, the refund fee shall be charged for the difference, and the current refund fee standard shall be implemented.
The mantissa of the above calculation is in 5 corners. The mantissa less than 2.5 corners is rounded off, the mantissa more than 2.5 corners and less than 7.5 corners are calculated as 5 corners, and the mantissa more than 7.5 corners are calculated as 1 yuan. The minimum refund fee is 2 yuan.
If the date of the ticket after the change is during the Spring Festival transportation, the refund fee shall be charged according to the standard less than 24 hours before the driving time.
New regulations on ticket refund of 2019 high speed railway
1. If the passenger is unable to take the bus at the station, date and train number specified on the ticket, he shall go to the station for an early or delayed visa before the driving time specified on the ticket. In case of special circumstances, it can be handled within 2 hours after driving with the consent of the station master of the station where the ticket is purchased or the ticket is taken; When passengers holding EMU tickets change to other EMU trains on the same day, they are not limited within 2 hours after driving. Group passengers shall not be later than 48 hours before driving.
2. On the premise that the station is within the pre-sale period and has transportation capacity, the station shall handle it, recover the original ticket, replace it with a new one, and mark the words "departure change" on the face of the new one (under special circumstances, if the ticket is changed after driving at the station where the ticket is purchased or at the station where the ticket is taken, the words "no refund after driving" shall be indicated); For checked baggage on the original ticket, the words "checked baggage on the original ticket" shall be marked on the back of the new ticket and stamped with the station name stamp.
After understanding the new regulations on ticket refund fee of 2019 high-speed railway, let's take a look at the tickets purchased on 12306.cn. How to handle the refund?
How to refund a ticket purchased on 12306.cn?
After purchasing tickets on 12306.cn, please refund them in the following ways:
(1) Those who do not exchange paper tickets and no later than 30 minutes before driving can apply on 12306.cn.
(2) If you have exchanged paper tickets or within 30 minutes before driving, please bring the original valid ID card of the passenger used during ticket purchase to the ticket window of the station; If the resident ID card cannot be read automatically or other valid ID cards other than the resident ID card are used to purchase tickets, please provide the order number (E + 9 digits).
(3) If you use your resident ID card to buy tickets and go through the entrance check-in with your resident ID card and leave the station without taking a bus, please go through the formalities according to the regulations after being confirmed by the station.
(4) If you get off on the way due to injury, illness or the responsibility of the carrier, please handle it at the next station according to the regulations on the strength of the passenger transport record issued by the conductor and the original valid ID card of the passenger used during ticket purchase.