Now it is getting closer and closer to the arrival of the Spring Festival in 2019. It has been some time since the Spring Festival train tickets were robbed. Many friends in other places have finally grabbed the train tickets home. Although it is difficult to get a Spring Festival train ticket, sometimes it will have to be refunded. What are the provisions on train ticket refund in 2019? This article brings you the train ticket refund regulations. Let's have a look. I hope we can successfully solve your ticket refund problem.
1、 Train ticket refundable time point
1. The ticket pre-sale period is extended to 60 days. If the ticket is refunded more than 15 days (excluding) before driving, no refund fee will be charged.
2. Before starting at the departure station, it can also be within 2 hours after starting under special circumstances. If a train ticket is booked online and has not been exchanged for a paper ticket, you can log in to the website no later than 2 hours before driving to go through the refund procedures.
3. Group passengers must apply 48 hours before driving.
2、 Service charge for refund of train ticket
During the Spring Festival transportation in 2016, the handling fee for ticket refund after ticket change shall be charged at 20% of the face price. The mantissa of the above calculation is in 5 corners. The mantissa less than 2.5 corners is rounded off, the mantissa more than 2.5 corners and less than 7.5 corners are calculated as 5 corners, and the mantissa more than 7.5 corners are calculated as 1 yuan.
Note: in view of the loophole of "ticket change avoidance" in echelon ticket refund, the railway department has issued new regulations on ticket refund and ticket change, which can only be changed once regardless of online and window booking.
3、 Train ticket refund place
After successful online booking of train tickets, users can go through the ticket change and refund procedures at the ticket window of the station whether they exchange paper tickets or not. At present, the ticket refund cannot be handled at the consignment point.
1. Go to the ticket window installed with bank POS machine at the station before driving.
2. The following cases shall be handled as follows:
(1) Those who have exchanged paper tickets can go to any station before the driving time specified on the ticket.
(2) If the original second-generation resident ID card has been used to go through the ticket check-in formalities but the passenger has not taken the bus, it shall be handled after being confirmed by the station at the bus station.
(3) If the original of the second-generation resident ID card has been used to go through the ticket check-in procedures at the station, but the passenger gets off halfway due to injury, illness or the responsibility of the carrier, the ticket refund procedures at the next station shall be handled on the basis of the passenger transport record issued by the conductor.
3. After the change, a paper ticket shall be issued.
4、 How long does online refund arrive
After submitting the refund application, it shall be returned to the original payment bank card within the time limit specified by the bank. In addition to calling 12306 railway customer service center to complain, passengers can also send e-mail to 12306@12306.cn complaint.
Flow chart of new regulations on train ticket refund
12306 how to refund a ticket
According to the new regulations on train ticket refund, first, find the order after online booking.
Display the required train ticket order information, as shown below:
To confirm whether you really want to refund the ticket, there are warm tips below:
A refund fee is required for ticket refund. If you can't refund it, you won't refund it. You can change your signature without paying a handling fee.
Regulations on refund of guangjiu through train (a special case)
If a passenger requests a refund, it shall be handled 2 hours before the departure date specified on the ticket at the station. When a non local ticket is handled at the original place of purchase, it shall be handled 6 hours before the driving date specified on the ticket. When refunding tickets 2 hours - 2 days in advance, 50% of the ticket price shall be refunded; When refunding tickets 3-14 days in advance, 70% of the ticket price shall be refunded; When refunding tickets more than 15 days in advance, 100% of the ticket price will be refunded, and a handling fee of HK $15 will be charged. The refund fee of guangjiu through train is 50% of the fare, and that of other trains is 5%.
Q & A on train ticket refund
1. Can the ticket be refunded after the ticket is changed?
A ticket can only be changed once. If the passenger cancels the trip after the ticket is changed, the ticket can be refunded according to the regulations, but the ticket changed after driving due to special circumstances will not be refunded.
2. How to apply for refund when checking baggage?
When returning the ticket with the 'line' stamp, the baggage change formalities shall be handled first.
3. Is the platform ticket refundable?
Platform tickets are non refundable.
4. Can I refund the ticket after the train leaves?
Passengers cannot refund their tickets after they start traveling. However, if you cannot continue to travel due to injury or illness, the difference between the collected fare and the interval fare can be refunded after being confirmed by the station and bus; If the occupied section is less than the minimum mileage, it shall be calculated according to the minimum mileage; The same applies to peers.
5. Can I refund the ticket if I fail to arrive at the destination on time due to the reasons of the railway department?
If the passenger refunds the ticket due to the carrier's responsibility, the full fare shall be refunded at the departure station; At the midway station, refund the difference between the fare received and the fare of the section taken. If the section taken is less than the minimum mileage, refund all the fare; At the arrival station, the difference between the collected fare and the used fare shall be refunded, and the unused part less than the minimum mileage shall be calculated as the minimum mileage; If the air-conditioned train cannot be repaired during operation due to air-conditioning equipment failure, the air-conditioned fare of the unused section shall be refunded. There is no refund fee.
6. Where can I get the refund and reimbursement voucher?
After the train ticket is refunded on 12306.cn within the specified time of ticket refund, if the reimbursement voucher of ticket refund fee is required, it shall be obtained from the ticket window of the station within 10 days from the date of ticket refund by presenting the original valid ID card of the passenger used for ticket purchase on 12306.cn.