Are there any restrictions on the return of tmall's double 11? Detailed explanation of tmall's double 11 return rules
4hw.com.cn: have you finished receiving the goods of tmall's double 11? Many small partners have joined the army of returns. Are there any restrictions on the return of tmall's double 11? Let's look at the double 11 return rules.
Are there any restrictions on double eleven returns? Can I return anything I buy on double eleven? The price of the 11th National Congress of the Communist Party of China was reduced. Everyone wanted to buy it, but they were not satisfied after the arrival. Do you think they would return it if they wanted?
Double eleven, you can buy it if you want, but you think you can return it if you want to? Sometimes, if you want to return, you can return if you want. In addition to fighting with the seller, you have to fight with heaven, earth and courier & hellip;
There are the following rules for the return of goods on double 11:
1. If there is a quality problem, the double 11 period supports the return of goods for 7 days without reason as usual;
2. If you buy a baby with a shop red envelope, the shop red envelope is not within the scope of return;
3. If the return is not agreed with the seller, you can apply for Amoy sophomore intervention.
Seven days no reason to return?
The explicit provisions of category IV commodities are not applicable
The Interim Measures for the return of goods purchased online for seven days without reason (hereinafter referred to as the Interim Measures), which was officially implemented on March 15 this year, clearly stipulates that the following four categories of goods are not applicable to the return of goods for seven days without reason:
（1） Goods customized by consumers;
（2） Fresh and perishable goods;
（3） Digital goods such as audio-visual products and computer software downloaded online or unpacked by consumers;
（4） Newspapers and periodicals delivered.
Three types of goods can be returned without reason within seven days after being confirmed by consumers at the time of purchase:
（1） Commodities that are easy to affect personal safety or life and health after unpacking, or commodities that are easy to cause changes in commodity quality after unpacking;
（2） Once activated or put on trial, the value of the commodity is greatly degraded;
（3） Goods close to the warranty period and defective goods that have been indicated at the time of sale.
These three categories are not applicable to goods returned without reason within seven days, which shall be clearly marked and confirmed by consumers. If it is not confirmed by the consumer, the consumer has the right to apply for return without reason for seven days.
To put it simply -- you can't return what you eat into the body, what you use in the body, and what you wear close to the body
Return the goods in good condition?
Criteria for defining the integrity of goods
Article 8 of the Interim Measures stipulates that the commodities returned by consumers shall be in good condition. The standard for defining the integrity of goods is clearly stipulated, which provides a better basis for consumers to return goods through online shopping:
If the commodity can maintain its original quality and function, and the commodity itself, accessories and trademark marks are complete, the commodity shall be deemed to be intact.
The consumer's opening of the commodity packaging based on the inspection needs or reasonable debugging to confirm the quality and function of the commodity will not affect the integrity of the commodity.
If a commodity is used beyond the needs of checking and confirming the quality and function of the commodity, resulting in a great depreciation of the value of the commodity, the commodity shall be deemed to be incomplete.
In addition, the interim measures further defined the criteria for judging the intactness of three categories of commodities according to the business characteristics of different industries and the nature of different categories of commodities:
（1） Food (including health food), cosmetics, medical devices and family planning supplies: the necessary disposable sealed packaging is damaged;
（2） Electronic and electrical appliances: unauthorized maintenance, alteration, destruction and alteration of compulsory product certification marks, instruction labels, machine serial numbers, etc., with appearance use traces that are difficult to restore to the original state, or data use traces such as activation, authorization information and unreasonable personal use data retention;
（3） Clothing, shoes and hats, bags, toys, home textiles and household goods: the trademark logo is removed, the logo is cut, and the goods are polluted and damaged.